Annual Maintenance Service for Photocopier Machines
Annual Maintenance Service - Photocopier Machine - Photocopier Machines(Monochrome , Laser , Compo
Tender Timeline
Tender Title: Annual Maintenance Service for Photocopier Machines
Reference Number: 41feb2835
Issuing Authority: Department of Military Affairs, Ministry of Defence
The Department of Military Affairs, under the Ministry of Defence, is seeking proposals for the Annual Maintenance Service of various Photocopier Machines. This tender aims to engage a reliable service provider that will ensure consistent operation and maintenance of monochrome, laser, and composite cartridge photocopiers.
Scope of Work and Objectives
The primary objective of this tender is to secure comprehensive maintenance services for up to eight (8) photocopier machines, ensuring they operate optimally throughout the year. Services required include routine inspections, servicing, and timely repair of the photocopiers to minimize downtime and enhance operational efficiency.
- Maintenance Activities include:
- Regular servicing and inspections
- Replacement of worn parts
- Addressing service requests promptly
- Keeping the machines stocked with necessary consumables
Eligibility Criteria
To submit a proposal for this tender, interested bidders must meet the following eligibility criteria:
- Must be a registered service provider with prior experience in servicing photocopier machines.
- Possession of relevant certifications that demonstrate service quality and compliance with industry standards.
- Capability to provide support and maintenance within the required timelines.
Technical Requirements
Bidders must demonstrate their technical capability in servicing the specific brands and models of photocopier machines mentioned in the tender documents. This includes providing details on:
- Technical training of staff members
- Availability of spare parts and consumables
- Capability for emergency troubleshooting and repairs
Financial Requirements
Proposals must outline the pricing structure for the maintenance services offered. Cost estimates should include:
- Service fees
- Costs of parts and consumables
- Any additional charges that may apply
Document Submission Details
Bidders are required to submit their proposals via the designated online platform detailed in the tender. All submissions must include:
- A cover letter
- Profiles and qualifications of the servicing team
- Completed pricing sheet
- All necessary compliance and eligibility documentation
Special Provisions
This tender may include special provisions for Micro, Small, and Medium Enterprises (MSEs) and potential startup benefits. Bidders are encouraged to highlight any qualifications that align with these provisions, promoting inclusivity and support for smaller businesses.
Evaluation Process
Proposals will be evaluated based on:
- Compliance with technical requirements
- Cost-effectiveness of the submitted bid
- Company's previous experience and references in maintaining similar machinery
Additionally, emphasis will be placed on the capability to deliver services within required timelines.
Delivery Locations
Services are to be provided at the locations designated by the Department of Military Affairs. Specific addresses will be communicated at the time of award.
Contact Information
For further inquiries regarding this tender, potential bidders may refer to the information provided within the official tender documents.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participation include being a registered service provider with verified prior experience in maintaining photocopier machines. Bidder companies must also possess relevant technical certifications and demonstrate the ability to deliver service promptly and with high standards.
Bidders must show their technical capabilities in servicing specific brands and models of monochrome and laser photocopiers, particularly those mentioned in the tender. This includes availability of trained technicians and access to necessary spare parts and consumables for effective service delivery.
While specific performance security details are not included in this summary, typically, a performance bond or guarantee may be required to ensure service delivery standards are met. Bidders should prepare to furnish necessary securities as outlined in the full tender documentation upon submission.
Proposals must be submitted online through the designated e-tendering platform. Bidders must ensure that all documents are uploaded in the accepted formats, which typically include PDF and other relevant office document formats.
The evaluation process will focus on compliance with technical specifications, cost-effectiveness, and prior experience in a relevant field. A balanced approach will ensure that the selected bidder not only meets financial requirements but also demonstrates technical proficiency and reliable service delivery capabilities.
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