Overview of the Tender
The tender titled Group Mediclaim Insurance Service - Permanent Employees, Office Staff; Hospitalization for Accident & Emergency Treatments with the reference number 647d4dda is issued by the Ministry of Finance, specifically under the authority of Regional Rural Banks. This tender aims to procure comprehensive health insurance services to cover a total quantity of 13,500 permanent employees.
Scope of Work and Objectives
The primary objective of this tender is to provide Group Mediclaim Insurance services which will include hospitalization for accidents and emergency treatments, outpatient department (OPD), domiciliary treatments, maternity coverage, and treatments for all pre-existing illnesses. The awarded vendor will be expected to facilitate seamless insurance services to ensure timely medical attention and financial support for the healthcare needs of employees.
Eligibility Criteria
Participating organizations must meet specific eligibility criteria. Candidates must be registered entities and possess valid licenses to operate in the insurance sector. Firms that have successfully provided similar services in the past and have a proven track record of satisfactory performance will be given preference. The eligibility requirements will be strictly evaluated to ensure only qualified bidders participate.
Technical Requirements
The bidders need to comply with the following technical specifications:
- Provision of a comprehensive range of health services as outlined in the scope.
- Capability to handle claims processing efficiently.
- Implementation of IT solutions for policy management and customer support.
- Assurance of robust reporting mechanisms and compliance with regulatory standards.
Financial Requirements
Bidders are required to submit their financial proposals in accordance with the guidelines specified in the tender document. It is essential for firms to demonstrate financial stability and sustainability to undertake this massive insurance contract. The proposals should include the pricing structure for the services offered along with detailed financial projections and any applicable taxes.
Document Submission Details
Detailed documentation must be prepared and submitted as part of the tendering process. Proposals must include the following:
- Company registration and relevant licenses.
- Financial statements for the last three financial years.
- Technical proposal including methodology and service execution plan.
- Proof of previous related service contracts.
Special Provisions
This tender will provide certain benefits aimed at Micro, Small, and Medium Enterprises (MSEs). Startups may also find favorable conditions under this tender, promoting greater participation from these sectors. Encouragement of Make in India initiatives and preference for local content in procurement will also be prioritized.
Evaluation Process
The evaluation of bids will consider various factors including technical capabilities, financial proposal, past performance, and compliance to eligibility criteria. Only bids that meet the criteria will be assessed further. A scoring system may be utilized to ensure an objective assessment process.
Delivery Locations
The services will be required across multiple locations as determined by the specific needs of the Regional Rural Banks. Bidders should identify their capacity for service delivery in these areas.
Contact Information
For inquiries related to this tender, potential bidders may refer to the relevant contact details specified within the tender documentation as well as official communications from the Ministry of Finance.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a valid operational license in the insurance sector. Bidders must demonstrate a proven track record in providing similar insurance services, particularly for groups similar in size to the required 13,500 personnel. The aim is to ensure that only qualified bidders with relevant experience and capabilities are considered for the insurance contract.
Participants must provide valid registration certificates proving their business legitimacy. Additionally, documentation showcasing compliance with the necessary regulatory and operational standards specific to the insurance industry must be submitted. Inclusion of any certifications concerning financial stability and service quality will bolster the qualifications of a bidder.
The payment terms within this tender will typically include details on upfront payments, installment options, or performance-based payments after the successful execution of service deliverables. Bidders should ensure that their pricing is competitive but also reflective of the required standard of service. Comprehensive pricing proposals that break down costs will be beneficial for the evaluation committee to ensure value for money.
All submissions must adhere to the specified guidelines. Bidders are required to submit their documents electronically through the designated platform, ensuring compliance with accepted document formats for smooth processing. All necessary paperwork, including the technical and financial proposals, should be in a PDF format for secure and standardized submission.
Yes, provisions have been made within this tender to encourage participation from Micro, Small, and Medium Enterprises (MSEs). These benefits may include relaxation in eligibility criteria, assistance in the registration process, and priority consideration in evaluation. This aims to foster inclusivity and equal opportunities for smaller businesses in the insurance sector.
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