Annual Maintenance service-SIP based IPPBX - Avaya Make PBX System

Annual Maintenance service-SIP based IPPBX - Avaya Make PBX System Equipped with 50 Analog Line; Av

Service
Qty:NaN
EST Bid: ₹2.1 Lakh

Tender Timeline

Tender Issue
June 11, 2025 at 4:36 PM

Tender Description for 1070c8b2a

Tender Title: Annual Maintenance service-SIP based IPPBX - Avaya Make PBX System

Issuing Authority/Department:

This tender is issued by COAL INDIA LIMITED, under the Ministry of Coal. The authority is committed to ensuring the proper functioning of communication systems essential for operational efficiency.

Scope of Work and Objectives:

The tender aims to secure annual maintenance services for a SIP-based IPPBX system specifically an Avaya Make PBX system equipped with 50 analog lines. The objective is to maintain the system's operational integrity, thereby ensuring uninterrupted communication across the organization. The service provider will be responsible for all necessary maintenance, troubleshooting, and support for the PBX system to ensure its optimal functioning throughout the contract period.

General Information

Item Category
Annual Maintenance service-SIP based IPPBX - Avaya Make PBX System Equipped with 50 Analog Line; Avaya; Neither OEM nor ASP
Ministry Name
Department Name
Organisation Name

Financial Information

Estimated Bid Value
₹2,05,438.00
Bid Offer Validity
120 (Days)

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

3 Documents
GeM-Bidding-7952583.pdfMain Document
Buyer uploaded ATC documentATC ATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC)
  • Additional Doc 2 (Requested in ATC)
  • Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

The eligibility requirements include being a registered entity, including an active registration with the Ministry of Corporate Affairs, relevant experience in providing maintenance for telecommunication systems, and possessing qualified personnel among other criteria.

Bidders are required to provide specific certificates, such as GST registration, service tax registration, and any relevant technical certifications that demonstrate their capability and compliance with industry standards.

To participate in the tender, bidders must follow the registration process outlined in the tender documents. This typically entails online registration on the issuing authority’s procurement platform, submitting required documents, and obtaining a unique identification number.

Payment terms typically include milestone-based payments, contingent upon the delivery of services as per the agreed-upon schedule. Exact terms will be detailed in the contract post-evaluation of bids.

Yes, there are various provisions and benefits for MSEs, which may include price preference, reduced submission fees, and support in the procurement process, aimed at fostering the participation of small enterprises in government contracts.

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