Department of Electronics and Information Technology Tender by Centre For Development Of Advanced Computing (c-dac) (GEM/2025/B/6187000)
Custom Bid for Services - Extension of Toll-Free Service for Mapping the Women Helpline Short code
Tender Timeline
Tender Title: Extension of Toll-Free Service for Mapping the Women Helpline Short Code
Reference Number: GEM/2025/B/6187000
Issuing Authority/Department: Ministry of Electronics and Information Technology
Scope of Work and Objectives
The objective of this tender is to procure services for the extension of the toll-free service for mapping the Women Helpline short code number 181 across all 36 states in India. The successful bidder will be responsible for enhancing the operational capabilities of this helpline to ensure seamless access and support for women in distress. The scope of work includes the maintenance and management of the service, ensuring it is operational and responsive to user needs, and providing necessary updates and reports to the Ministry of Electronics and Information Technology.
Eligibility Criteria
To qualify for this tender, bidders must demonstrate that they are a legally registered entity and possess proven experience in delivering similar services. It is essential for potential bidders to have requisite infrastructure, technical expertise, and a workforce capable of fulfilling the demands of a nationwide toll-free service.
Technical Requirements
Technical specifications stipulate that the service must be capable of handling a high volume of incoming calls while ensuring clear communication and efficient routing of calls to appropriate support staff. The technology used should be compliant with the best practices in telecommunications services, including data security and privacy measures.
Financial Requirements
Bidders must submit a comprehensive financial proposal that outlines the cost associated with providing the toll-free services. This proposal should detail the pricing structure, payment terms, and any potential costs for additional services or enhancements.
Document Submission Details
Prospective bidders should prepare and submit all necessary documentation responding to the tender's requirements. Submissions should be made electronically through the designated procurement platform. It is vital to ensure all entries are complete and in accordance with the specified formats to avoid rejection during the evaluation process.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers provisions that benefit startups. Bidders opting for these provisions must include relevant documentation to support their claims.
Evaluation Process
The evaluation of bids will be conducted based on a systematic process that assesses compliance with the technical specifications, financial proposals, and overall value offered. Preference may be given to proposals demonstrating innovation and efficiency in service provision.
Delivery Locations
Services will be required across all 36 states in India, ensuring that the toll-free helpline operates efficiently and effectively nationwide.
Contact Information
For additional inquiries related to this tender, please consult the official website of the Ministry of Electronics and Information Technology or the procurement portal where the tender details were published.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
Frequently Asked Questions
The eligibility requirements dictate that bidders must be a registered legal entity with prior experience in providing similar telecommunication services. It is important to demonstrate the capability to maintain infrastructure capable of supporting the toll-free system while adhering to compliance and quality standards.
Bidders must collect and prepare necessary certificates and business documents such as registration certificates, financial statements, and prior project completion certificates. The tender document formats generally include PDFs or other specified formats as per the submission guidelines provided in the tender notice.
Bidders may be required to submit an Earnest Money Deposit (EMD) with their proposal as a pledge of good faith during the bidding process. Additionally, a performance security may be mandated post-award to ensure compliance with contract terms and the ___ timely delivery of services as specified in the tender.
The payment terms will be outlined in the final contract but generally follow staged disbursements based on milestones achieved during the service delivery period. Bidders should ensure that their financial proposals reflect a clear and realistic payment schedule aligned with project phases.
The evaluation and selection process will involve reviewing submissions based on a systematic scoring criterion that encompasses technical specifications, financial proposals, and vendor qualifications. The outcome will be communicated to all participants following the assessment, ensuring transparency in the tendering process.
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