Tender Title: Supply Installation and Testing of SIP Based EPABX

Reference Number: GEM/2025/B/6110724
Issuing Authority: Department of Financial Services, Ministry of Finance

The Supply Installation and Testing of SIP Based EPABX tender invites bidders to participate in the procurement, installation, and commissioning of a comprehensive communication system based on Session Initiation Protocol (SIP). The scope encompasses not only the provision of the necessary hardware but also the licensing and complete integration of the system within the operational framework of the issuing department.

Scope of Work and Objectives

The objectives of this tender include:

• Supply of SIP-based EPABX system.
• Installation and configuration of SIP user licenses and SIP trunk channels.
• Provision of necessary accessories, including a PC-based operator console, headsets, and data switches tailored for SIP phones.
• Deployment of call management software and the configuration of monitoring terminals.
• Testing and commissioning of the entire setup to ensure seamless operations.

Bidders are expected to deliver all components including SIP Phones across various specifications, as outlined in the detailed specification section. All products proposed should ensure compliance with the functional and technical criteria established in the accompanying documentation.

Eligibility Criteria

To qualify for this tender, bidders must:

• Be a registered entity with relevant government compliance.
• Demonstrate previous experience in similar installations within the communication sector.
• Possess necessary certifications and follow local regulations for telecommunications installations.

Technical Requirements

Proposals must address several technical specifications, particularly:

• The provision of at least 2123 SIP user licenses and 60 SIP trunk channels.
• All hardware used should comply with specified quality standards that guarantee interoperability and reliability.
• Full documentation of hardware used should be provided in the accepted formats.

Financial Requirements

Bidders are required to submit details that include:

• Pricing structured according to the attached BOQ (Bill of Quantities).
• A transparent breakdown of costs, including hardware procurement and service charges for installation and testing.

Document Submission Details

Interested bidders must prepare and submit documents in digital formats as outlined in the tender announcement. All submissions should be clear, concise, and demonstrate adherence to the specified requirements. Incomplete applications may lead to summarily disqualification.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Provisions will be made for locally sourced products in alignment with the Make in India initiative to promote national manufacturing.

Evaluation Process

Bids will be evaluated based on the following criteria:

• Technical compliance with the tender specifications.
• Financial viability and cost-effectiveness.
• Experience and capability demonstrated by the bidding entity.

Delivery Locations

The installation and commissioning may occur at various designated sites communicated by the Department of Financial Services. Bidders should account for potential logistical challenges in their proposals.

Contact Information

For further inquiries, bidders should refer to the tender notice or the official government communication channels.