Indian Railways Tender by South Central Railway (GEM/2025/B/6130940)
Custom Bid for Services - HK NS SCH I Housekeeping activity covered under building area like Office
Tender Timeline
Tender Title: Custom Bid for Services - Housekeeping Activities
Tender Reference Number: GEM/2025/B/6130940
Issuing Authority/Department: Indian Railways, Ministry of Railways
The purpose of this tender is to solicit bids for comprehensive housekeeping services that are essential for the upkeep of various building and shed areas, particularly under the Indian Railways' administration. This bid encompasses specialized housekeeping activities to ensure cleanliness, safety, and the overall maintenance of key operational areas within the railway's infrastructure.
Scope of Work and Objectives
The scope includes multiple categories for housekeeping activities under the following classifications:
- HK NS SCH I: Housekeeping activities within office buildings, ensuring all areas are maintained to a high standard.
- HK NS SCH II: Activities associated with shed areas, including staff management and provision of necessary tools and uniform.
- HK NS SCH III: Housekeeping for CC roads, which involves gardening and the provision of related consumables.
- HK NS SCH IV: Maintenance of pit lines, ensuring cleanliness and operational readiness.
- HK NS SCH V: Efficient garbage disposal and related cleanup activities.
The goal is to ensure that all housekeeping services are conducted according to the defined standards ensuring operational efficiency and safety within the specified environments.
Eligibility Criteria
Eligibility requirements for this tender include being a registered entity capable of delivering the specified services. Bidders must show relevant experience in housekeeping services especially within large organizations. Compliance with statutory regulations and existing local laws is essential.
Technical Requirements
All bids must conform to the technical specifications outlined in the tender document. This involves the provision of trained staff, appropriate cleaning equipment, and consumables necessary for effective housekeeping operations. Bidders should also outline supervisory measures, tools utilized (such as biometric attendance systems), and the standards maintained in service delivery.
Financial Requirements
Bidders should present comprehensive financial proposals that cover their service charges, including hidden costs associated with staff wages, uniforms, and protective gear. Each bid must include an Earnest Money Deposit (EMD) as specified in the attached guidelines, which will serve as a commitment from bidders to undertake the work responsibly.
Document Submission Details
Bids must be submitted electronically as a single consolidated document. Accepted formats for submissions include PDF, DOCX, and JPEG for any relevant supporting documents. All submissions must be sent within the timeline indicated in the detailed tender announcement through specified online portals.
Special Provisions
Special considerations will be made for eligible Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging participation in this tender. Compliance with ‘Make in India’ directives is also mandatory, promoting the use of local content wherever possible.
Evaluation Process
The evaluation of bids will be conducted based on pre-defined criteria focusing on technical capabilities, compliance with quality standards, and overall value for money. Bidders will be informed of the selection results through the designated communication channels, ensuring transparency in the selection process.
Delivery Locations
The areas identified for service delivery include specific office buildings and operational sheds of the Indian Railways, which will be communicated during subsequent stages of the bidding process. Comprehensive maps and access guidelines may be provided to the winning bidder.
Contact Information
For further inquiries regarding this tender, interested parties should consult the official communication channels provided in the tender documents. While the specifics of contact details are bound by privacy and information protocols, official communication from the Ministry of Railways shall guide applicants through the submission and evaluation phases.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
13 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
The eligibility requirements include being a registered entity with demonstrated experience in delivering housekeeping services. Interested bidders must produce valid certifications and comply with statutory regulations. Experience in similar projects, particularly within large-scale operations such as those under Indian Railways, is beneficial. Bidders should be prepared to showcase their operational history and capability to manage the specified scope of work effectively.
Bidders are expected to possess relevant quality certifications that support their operational capabilities. This includes ISO certifications that are related to service quality standards and any local or state-specific compliance certifications relevant to housekeeping services. It is imperative that the certifications presented demonstrate adherence to local laws governing the operational and technical specifications outlined in the tender.
The Earnest Money Deposit (EMD) is a financial assurance required from bidders to secure their tender application. The amount will be specified in the tender documentation and must be paid prior to the submission of bids. This deposit will be refunded to unsuccessful bidders after the evaluation process, while awarded bidders may need to forfeit their EMD should they default on contract signing or execution.
Bids must be submitted electronically through specified online portals as mentioned in the tender notice. Acceptable document formats include PDF, DOCX for accompanying submission files along with any other required documentation. It is essential that bidders follow the submission guidelines precisely to avoid disqualification during the evaluation phase.
Benefits for Micro, Small, and Medium Enterprises (MSEs) participating in this tender include relaxed eligibility criteria and possible preferences in evaluation scores. Additional provisions may include financial assistance opportunities, training programs, or mentorship from established companies within the field. Compliance with the ‘Make in India’ initiative further encourages MSE involvement, bolstering local service capacity in housekeeping activities.
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