Tender Title: Hiring of Data Entry Operators
Reference Number: GEM/2025/B/6168170
Issuing Authority: Ministry of Railways, Indian Railways
Scope of Work and Objectives
The primary objective of this tender is to secure services for the hiring of 45 Data Entry Operators who will be responsible for providing round-the-clock manning of the PAM FOIS (Passenger and Freight Operations Information System) as well as other modules within the Operating Control Office. This also includes the operation and manning of the Crew Management System (CMS) at designated railway stations namely, HNZM, TKD, NDLS, GZB, GHH, and KRJN located in the Delhi Division. The successful bidders will ensure the optimal operation of these systems to enhance data entry accuracy, service delivery, and operational efficiency.
Eligibility Criteria
Interested bidders must meet specific eligibility requirements including:
- Registration as a legal entity in relevant business domains.
- Proven experience in resource management for data entry services, particularly in railway or similar sectors.
- Compliance with statutory regulations and certifications as required by Indian Railways.
Technical Requirements
Bid submissions must include comprehensive technical capacity to manage and oversee a large team of data entry operators proficient in using various data entry systems. Operators should possess operational knowledge of PAM FOIS and CMS, along with relevant software and hardware tools necessary for efficient data management.
Financial Requirements
Bidder's proposals should include a detailed financial breakdown, encompassing project costs, expected returns, and any variable charges. Pricing models must ensure cost-effectiveness while fulfilling the detailed scope of work, ensuring that financial offers align with the standards set forth by Indian Railways.
Document Submission Details
All documents must be submitted electronically through the designated platform as part of that tender process. Bidders must ensure that their proposals include:
- Detailed profiles of data entry operatives.
- Company financial statements for at least the past three fiscal years.
- Relevant documentation proving operational capability.
Special Provisions
This tender welcomes submissions from Micro, Small, and Medium Enterprises (MSEs). Specific provisions may apply to support startups, encouraging innovative solutions and competitive pricing within the submitted bids.
Evaluation Process
The evaluation of submitted proposals will be carried out based on predefined criteria that encompass technical merit, financial viability, and bidder experience. Scores from each category will be tallied to produce an overall ranking, from which the selected bidder will be chosen.
Delivery Locations
The successful bidder will be required to provide services at the following railway stations:
- HNZM
- TKD
- NDLS
- GZB
- GHH
- KRJN
Contact Information
For any inquiries or further details regarding the tender, you may reach out to the respective office of the Ministry of Railways.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
14 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
The eligibility requirements for this tender include registration as a legal entity, prior experience in managing data entry services, and compliance with statutory regulations as mandated by the Ministry of Railways. Bidders must possess expertise in the relevant operational domains, specifically those related to railway procedures or similar sectors.
Bidders must provide a set of required certificates including a valid business registration, recent financial statements, and operational capabilities, alongside profiles of data entry operators proposed for the project. These documents will substantiate the bid’s technical and financial claims.
The registration process for participation in this tender involves creating a user account on the designated e-tendering platform provided by the Ministry of Railways. Bidders should ensure all required documents and profiles are prepared and available for submission to facilitate seamless registration.
The technical specifications include proficiency in operating PAM FOIS and CMS systems, familiarity with industry-standard data entry software and tools, and the ability to perform under time-sensitive conditions effectively. Bidders should highlight any prior relevant experience within their proposals.
The Earnest Money Deposit (EMD) required for participation serves as a security guarantee that the bidder will comply with the terms of the tender. Detailed payment terms will also be outlined in the final agreement and may include schedules for advance as well as milestone payments contingent on service deliverables and performance metrics.
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