Manpower Outsourcing Services - Indian Railways - East Central Railway
Manpower Outsourcing Services - Fixed Remuneration - Attendant; Multi-tasking Staff; High School
Tender Timeline
Tender Description
Tender Title: Manpower Outsourcing Services
Reference Number: b4973461
Issuing Authority: Indian Railways
The Manpower Outsourcing Services tender is initiated by the Indian Railways under the Ministry of Railway to procure attendant services, multi-tasking staff, and high school level manpower on a fixed remuneration basis. This tender aims to enhance the operational efficiency and provide essential services across various railway divisions.
Scope of Work and Objectives
The primary objective of this tender is to enlist a capable service provider that can deliver skilled manpower to support day-to-day operations in Indian Railways. The tasks will include, but are not limited to:
- Attendant services for passenger conveniences such as ticketing and information assistance.
- Multi-tasking duties that cover a range of operational tasks including cleaning, maintenance, and customer service.
- Ensuring compliance with quality standards under the supervision of Railway authorities.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Probable Bidders
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing manpower services as stipulated. Bidders must meet the specific experience or turnover criteria unless they qualify for exemption under the MSE or startup categories.
Bidders must submit certificates as outlined in the After Tender Corrections (ATC). The specific documents needed will be detailed in the tender documentation, and supporting exemption documents may also be required for MSEs and startups.
Interested bidders should register through the official Gem portal. Registration involves filling out necessary forms and submitting required documents to establish qualification and capability to fulfill the bid requirements.
Submissions typically require electronic copies in commonly used formats such as PDF, ensuring that all documents are legible and compliant with the specified criteria.
Bidders should comply with the technical specifications detailed in the tender document. This includes the provision of skilled manpower and adherence to the operational guidelines set by Indian Railways.
The service provider must adhere to the quality standards prescribed by Indian Railways to ensure customer satisfaction and operational efficiency. Ensuring well-trained staff is crucial.
Yes, bidders must comply with all local regulations and standards applicable to the provision of manpower services. This includes adherence to labor laws and any guidelines set forth by the Indian Railways.
Evaluation criteria will focus on the total value offered, compliance with the technical requirements, and overall ability to provide the expected services within the specified locations.
The EMD for this tender is ₹27,400. This amount must be submitted along with the bid to demonstrate financial seriousness and capability.
Performance security may be required upon bid acceptance to ensure that the successful bidder fulfills their obligations as per the contract terms.
Payment terms will be detailed in the contract following the evaluation process. Typically, payment is made upon completion of services as per the contractual agreements.
Price evaluations will consider the total value of the bid against the proposed service offerings, ensuring that competitive and economically viable offers are selected.
Bids can be submitted electronically through the Gem portal, following the outlined processes for documentation uploads.
While specific dates cannot be disclosed, it is essential for bidders to stay updated on submission deadlines and bid opening timings as communicated in the tender announcement.
The evaluation and selection process will involve a meticulous review of all submitted documentation, ensuring adherence to both technical and financial criteria as per the guidelines.
Yes, both MSEs and startups are provided with specific exemptions from standard experience requirements, encouraging their participation and promoting inclusive growth in the contracting process.
Bidders are encouraged to comply with ‘Make in India’ policies, which support local manufacturers and service providers, fostering domestic growth and capability development across sectors.
Yes, bidders should ensure compliance with local procurement rules that prioritize indigenous products and services in their proposals as a part of their compliance strategy.