Management and Supply of ATM Services

Management and Supply of ATM - ATM/CRS; AMC/CMC of ATMs, AMC, OTC Lock upgradation/installation and

Service
Qty:NaN
EMD: ₹1.0 Lakh
EST Bid: ₹2.0 Crore

Tender Timeline

Tender Issue
May 27, 2025 at 3:39 PM
Corrigendum
June 16, 2025 at 11:25 AM
Bid Extended to June 27, 2025 at 02:00 PM

Tender Description

Tender Title: Management and Supply of ATM Services
Tender Reference Number: 10283dc7b
Issuing Authority/Department: Lucknow

Scope of Work and Objectives

The tender involves comprehensive management and supply services for Automated Teller Machines (ATMs). This includes AMC, CMC of ATMs, as well as upgrading and installation services focused on OTC (Over-the-Counter) Lock systems. The primary objective of this tender is to establish a qualified service provider capable of delivering efficient, high-quality management and maintenance for 17 ATM/CRS locations. The successful contractor will be responsible for ensuring operational continuity while implementing modern E-surveillance systems and site installation/modification services as required.

General Information

Item Category
Management and Supply of ATM - ATM/CRS; AMC/CMC of ATMs, AMC, OTC Lock upgradation/installation and E- Surveillance for 17 ATM/CSR, Site Installation/ Modification Service, Managed Services for ATM
Department Name

Financial Information

Estimated Bid Value
₹2,00,00,000.00
EMD Amount
₹1,00,000.00
Minimum Turnover
₹100.00 Lakh (s)
Bid Offer Validity
60 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

7 Documents
GeM-Bidding-7696296.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Other DocumentsOTHER
Other DocumentsOTHER
Payment Terms & ConditionPAYMENT PAYMENT
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC)
  • Additional Doc 2 (Requested in ATC)
  • Additional Doc 3 (Requested in ATC)
  • Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

Bid Extended to June 27, 2025 at 02:00 PMModified on June 16, 2025 at 11:25 AM
Bid Opening June 27, 2025 at 02:30 PM

Frequently Asked Questions

The eligibility requirements include being a registered service provider specializing in ATM management. Bidders must demonstrate experience in similar projects, present financial stability, and possess the necessary documentation to confirm their compliance with the tender specifications.

Bidders should provide valid certificates that prove registration as a service provider in the ATM sector, along with any industry-specific qualifications that validate their expertise in ATM services and maintenance to ensure compliance with the stipulated technical requirements.

To register for the tender, bidders must complete the necessary online submission forms provided in the tender documentation and upload required documents, including technical specifications and financial proposals. Following this, the submission will be evaluated based on compliance with eligibility criteria.

Bidders must include an Earnest Money Deposit (EMD) as part of their proposal to demonstrate commitment. Specific amounts and submission guidelines will be detailed in the tender documents. Failure to submit the EMD may result in disqualification from the bidding process.

Micro, Small, and Medium Enterprises (MSEs) can leverage specific provisions aimed at enhancing their participation in tender opportunities. These include relaxed eligibility criteria and potential financial incentives. Bidders should familiarize themselves with the initiative aimed at promoting MSE engagement within the tender process to maximize opportunities.

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