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NA Tenders (GEM/2025/B/6166549)

Maintenence Upgrade SolarWinds Serv-U Managed File Transfer Server Per Seat License

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NA Tenders (GEM/2025/B/6166549)

Tender Timeline

Tender Issue
April 24, 2025 at 12:54 PM

Tender Title: Maintenance Upgrade SolarWinds Serv-U Managed File Transfer Server Per Seat License
Reference Number: GEM/2025/B/6166549
Issuing Authority/Department: PMO

The Maintenance Upgrade for SolarWinds Serv-U Managed File Transfer Server Per Seat License involves the procurement of a license necessary for enhancing existing server capabilities. This tender aims to ensure seamless file transfers and improved data management within the organization’s digital infrastructure. The key objective is to upgrade the current systems to better handle sensitive and large data transfers, ensuring compliance with data transfer protocols and enhancing system security.

Scope of Work and Objectives

The selected vendor will be required to provide a comprehensive maintenance and upgrade solution that includes:

  • Licensing for the SolarWinds Serv-U Managed File Transfer Server on a per seat basis.
  • Technical assistance and support throughout the upgrade process.
  • Ensuring that all upgrades adhere to best practices in data management and security.

Eligibility Criteria

To qualify for this tender, bidders must meet the following criteria:

  • Must be a registered entity with proper documentation.
  • Must have a proven record of providing software licensing and management solutions, specifically in file transfer services.
  • Previous experience in implementing or upgrading SolarWinds products is highly desirable.

Technical Requirements

The upgrade should comply with the following specifications:

  • The solution must maintain compatibility with existing systems.
  • Must provide multifactor authentication options for enhanced security.
  • Should include client-side encryption and adhere to encryption standards.
  • Must ensure scalability to accommodate future growth in file transfer needs.

Financial Requirements

Bidders are required to provide:

  • A detailed financial proposal outlining the cost per seat for the license.
  • Evidence of financial stability and capability to fulfill the contract obligations.

Document Submission Details

Interested vendors must ensure that all required documentation is submitted as part of the tender process, primarily focused on:

  • Technical proposal.
  • Financial breakdown.
  • Company profile including previous experience and client references.

Special Provisions

This tender supports provisions for Micro, Small, and Medium Enterprises (MSEs) to encourage participation from diverse vendors. Startups are also encouraged to apply, provided they meet the eligibility criteria outlined above.

Evaluation Process

The evaluation of submissions will consider:

  • Technical expertise and experience in managing file transfer solutions.
  • Financial stability and cost-effectiveness of the proposal.
  • Compliance with the outlined technical specifications and eligibility criteria.

Delivery Locations

Products and services procured through this tender will be delivered to designated offices of the issuing authority as stipulated in the contract agreement.

Contact Information

For additional inquiries regarding the tender, please reach out to the issuing authority. Specific contact methods have not been listed; therefore, consult the official tender publications for accurate details.


General Information

Item Category
Maintenence Upgrade SolarWinds Serv-U Managed File Transfer Server Per Seat License
Ministry Name
Department Name
Organisation Name

Financial Information

Bid Offer Validity
30 (Days)
Past Performance
80 %
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
Yes
Technical Clarifications Time
2 Days

Tender Documents

3 Documents
GeM-Bidding-7768994.pdfMain Document
Other DocumentsOTHER
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Past Performance *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

The eligibility requirements include being a registered entity capable of providing software licensing for managed file transfer technologies. Vendors must showcase their experience, particularly in SolarWinds products, ensuring a track record of successful implementations. It’s mandatory to possess the necessary documentation to support eligibility claims.

Proposals for this tender must adhere to stringent technical specifications including compatibility with existing systems, provision for multi-factor authentication, and support for client-side encryption that meets industry security standards. Furthermore, the proposed solution must be scalable to handle future transfers efficiently.

Payment terms generally specify that the vendor will receive compensation per the agreed schedule outlined in the contract. This may include initial upfront payments upon contract signing and subsequent payments based on deliverables or milestones achieved during the project.

Submissions should typically be made electronically or through physical delivery as specified in the official tender documents. It’s crucial for vendors to consult the specific tender guidelines detailing acceptable submission methods, formats, and any necessary supports for document submission.

The tender provides dedicated benefits and provisions for Micro, Small, and Medium Enterprises (MSEs), aiming to enhance inclusion in the procurement process. MSEs are encouraged to submit bids, potentially leading to favorable consideration during evaluation to promote a wider range of competitive proposals.

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