NLC India Limited Tender by Nlc India Limited (GEM/2025/B/6075973)
Software Support Services 2.0 - Upgradation of existing ArcGIS licenses and mainteance of ArcGIS Se
Tender Timeline
Tender Title: Software Support Services 2.0 - Upgradation of existing ArcGIS licenses and Maintenance of ArcGIS Server
Reference Number: GEM/2025/B/6075973
Issuing Authority: NLC India Limited
Department: Ministry of Coal
Scope of Work and Objectives
The purpose of this tender is to solicit proposals for the upgradation of existing ArcGIS licenses and the maintenance of ArcGIS Server. The successful bidder will be required to provide comprehensive software support services, ensuring seamless functionality and enhancement of the current ArcGIS systems utilized by NLC India Limited. The scope of work includes the installation of new licenses, support for existing software components, and system upgrades that align with the latest advancements in ArcGIS technology.
Eligibility Criteria
To be eligible for submission, bidders must be formally registered entities with the capability to provide software support services in the specified domain. It is essential that bidders possess documented experience in handling similar software support projects to demonstrate their competency.
Technical Requirements
The technical specifications require bidders to showcase their technical proficiency in maintaining and upgrading ArcGIS products, specifically:
- ArcGIS Server
- ArcGIS Desktop Advanced
- ArcGIS Spatial Analyst
- ArcGIS 3D Analyst
Bidders must have a solid background and expertise in ESRI technologies and solutions to meet the performance and support guidelines anticipated by NLC India Limited.
Financial Requirements
All bidders are expected to demonstrate financial stability to execute the contract. Proposed financial documents must include:
- A breakdown of costs associated with upgrade implementations and maintenance services.
- Evidence of past financial performance to illustrate fiscal responsibility during previous contracts.
Document Submission Details
Proposals must be submitted electronically through the designated e-procurement platform. Bidders should ensure that all required documentation is included, formatted as per the specifications provided in the tender announcement. Incomplete submissions may be disqualified.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) and startups are encouraged to participate. Provisions and benefits are available to support these entities, allowing for greater competition and inclusion in the procurement process.
Evaluation Process
The submitted proposals will undergo a rigorous evaluation process based on both technical and financial criteria. Key performance indicators will be established, ensuring that the selected vendor exhibits both capability and cost-effectiveness.
Delivery Locations
Services will primarily be delivered at the NLC India Limited locations designated in the Tender Documentation. Bidders must be prepared for on-site engagements as required during the service periods.
Contact Information
For further queries, bidders are encouraged to refer to the official NLC India Limited platforms for confirmation of submission details and any required clarifications related to the tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
Frequently Asked Questions
The eligibility requirements necessitate that bidders be registered entities capable of delivering software support services. It is also imperative that bidders demonstrate preceding experience in managing similar software support initiatives. This includes documentation that validates their expertise in handling ArcGIS products specifically, ensuring that they meet the technical requirements of this tender.
Bidders are required to hold relevant technical certifications that align with the software offerings within ArcGIS, specifically from recognized bodies. Familiarity with ESRI-software technologies is critical, and bidders must present proof of qualifications or certifications that authenticate their capability to provide the necessary support and upgrades.
The submission methods entail using the designated e-procurement platform for electronic submissions. Bidders must follow specific formatting guidelines indicated in the tender document and ensure that all necessary documents are attached to avoid disqualification from the bidding process.
The evaluation process incorporates both technical and financial assessments. Bidders will be evaluated based on their qualifications and their proposed costs, ensuring that selections are aligned with organizational goals. The evaluation criteria will encompass prior experience, technical capabilities, and cost-efficiency.
Provisions for MSEs in this tender include preferential treatment during the bidding process, as well as support structures aimed at enabling these enterprises to access government contracts. This inclusion fosters a diverse and competitive procurement environment while aligning with national support initiatives for local businesses.
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