Tender Title: Supply, Installation and Maintenance of IT Asset Management (ITAM) and IT Operations Management Services
Reference Number: a9d40e3d
Issuing Authority: Department of Financial Services, Ministry of Finance

The Department of Financial Services invites bids for the comprehensive service of Supply, Installation, and Maintenance of IT Asset Management (ITAM), IT Operations Management (ITOM), IT Service Management (ITSM), along with establishing a Network Management System (NMS) and an AI-based Full Stack Observability (FSO) Solution. This tender aims to enhance operational efficiency and IT infrastructure management within the department, ensuring security, scalability, and performance.

Scope of Work and Objectives

The scope of work entails the following:

1. Supply and Installation of ITAM, ITOM, ITSM solutions, and NMS.
2. Maintenance Services for installed systems, ensuring optimum performance and reliability.
3. Development and implementation of an AI-based FSO Solution tailored for observability in IT systems, enabling proactive monitoring and issue resolution.
4. Adherence to industry best practices and compliance with relevant standards in technology and security.
   The primary objective is to equip the Department of Financial Services with state-of-the-art IT management and operational capabilities to support various financial operations and services effectively.

Eligibility Criteria

To qualify for participation, bidders must meet the following eligibility criteria:

• Be a registered entity providing IT services.
• Demonstrate experience in the successful execution of similar projects over the last three years.
• Have certified professionals for installations and maintenance services.
• Financial stability, proven by turnover and net worth statements.

Technical Requirements

Bidders must comply with the following technical requirements:

• Proficient in delivering integrated IT asset and operations management systems.
• Capability to provide real-time data integration, analytics, and reporting features within the proposals.
• Compliance with all applicable security standards and protocols to ensure data integrity and safety.

Financial Requirements

Bidders must furnish the following financial requirements:

• A detailed breakdown of costs for supply, installation, and maintenance services.
• Evidence of financial stability, such as bank statements or audited financials for the past three years.
• Submission of an Earnest Money Deposit (EMD) as specified in the tender guidelines.

Document Submission Details

All documents required for bidding must be submitted in electronic format via the portal. This includes:

• Technical and financial proposals.
• Certificates proving eligibility and compliance.
• Earnest Money Deposit receipt.

Special Provisions

Bidders can benefit from provisions favoring Micro, Small, and Medium Enterprises (MSEs) and startups. Preferences will be provided according to government policies regarding local sourcing and manufacturing, in alignment with the ‘Make in India’ initiative.

Evaluation Process

Bid evaluation will follow a structured approach, assessing proposals based on:

• Compliance with eligibility and technical requirements.
• Financial proposals evaluated on cost-effectiveness and overall value.
• Preference for bidders demonstrating substantial experience and robust management strategies.

Delivery Locations

The delivery of services will be spread across multiple locations as determined by the Department of Financial Services.

Contact Information

For inquiries or additional information regarding the tender, please reach out to the Department of Financial Services, Ministry of Finance. Specific contact details may not be listed here but are available via official channels.