Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Canon

Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Canon;

Service
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Tender Timeline

Tender Issue
June 9, 2025 at 11:26 AM

Tender Description

Tender Title: Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Canon

Reference Number: 286ae1ea

Issuing Authority: Department of Home under the Ministry of Home Affairs

The purpose of this tender is to solicit bids for the provision of Full Service and Maintenance Contracts for Multifunction Photocopier Machines from an authorized service provider. The Department of Home, under the Ministry of Home Affairs, invites eligible bidders to submit proposals for maintaining a total quantity of 8000 multifunction photocopier machines. This includes regular maintenance services and repair works necessary to ensure the machines operate at optimal efficiency.

General Information

Item Category
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Canon; OEM Authorised Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable; Not Applicable; N..
Department Name
City

Financial Information

Bid Offer Validity
90 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

3 Documents
GeM-Bidding-7921036.pdfMain Document
Other DocumentsOTHER
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered entity with appropriate licenses to maintain and service multifunction photocopier machines, including Canon. Bidders should demonstrate prior experience in similar contracts and must provide necessary technical qualifications of the staff involved.

Required certificates may include company registration documents, tax compliance certificates, and personnel qualifications related to photocopier maintenance. Additionally, any specific certifications related to Canon equipment should also be included to validate technical capability.

To participate in the registration process, bidders must complete the electronic bid submission through the designated online portal. This includes filling out all required forms, uploading necessary documentation, and ensuring compliance with technical and financial requirements.

Documents should be submitted in standard formats such as PDF or Word documents, ensuring they are easy to read and appropriately formatted. It is advisable to check the specific submission formats detailed in the tender instructions, ensuring all requirements are met comprehensively.

Micro, Small, and Medium Enterprises (MSEs) are entitled to certain benefits within this tender, including preferential evaluation during the selection process. This initiative aligns with the government’s policies to promote local entrepreneurship and increase participation from smaller businesses.

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