Department of Military Affairs Tender by Indian Army (GEM/2025/B/6169035)
Repair replace of control panel pickup assy Motor PCB assy Power Supply Fuser Heater and Service Of
Tender Timeline
PRINTER SERVICES - GEM/2025/B/6169035
Issuing Authority
The Department of Military Affairs under the Ministry of Defence invites bids for comprehensive repair and service solutions for various printer models.
Scope of Work
This tender focuses on the repair and replacement of control panels, pickup assembly, Motor PCB assembly, Power Supply, Fuser Heater, and service of multiple HP LaserJet and Brother printers. Detailed attention is requested for the following models:
- HP Laser Jet Pro MFP M126NW
- HP Laser Jet M1136 MFP
- HP Laser Jet M202N Printer
- Brother HL L2361DN Printer
- HP Jet Pro 6230 Color Printer
The chosen contractor shall ensure that all repairs meet operational standards and restore machines to full functionality.
Objectives
- Provide effective solutions to increase printer reliability.
- Reduce downtime through timely service and repairs.
- Maintain high-quality performance standards across all serviced printers.
Eligibility Criteria
Interested bidders must demonstrate their capabilities through prior experience in similar projects. All potential bidders must be registered entities capable of providing evidence of adequate financial and technical resources.
Technical Requirements
Bidders must possess:
- Relevant certifications for the repair and servicing of specified printer models.
- Adequate tools and skilled personnel to perform comprehensive service tasks.
Financial Requirements
Details regarding financial bids must comply with the price evaluation criteria outlined in the tender documentation. Bidders are required to ensure that all submitted pricing is competitive and reflective of current market conditions.
Document Submission Details
Submissions should include detailed proposals that follow the prescribed format and are submitted electronically through the designated platform. Each submission must contain the following:
- Bidder's qualifications and experience.
- Detailed service proposal and pricing.
- Evidence of compliance with the technical specifications.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) are encouraged to apply, and special considerations will be extended to startups under applicable government provisions.
Evaluation Process
Bids will be evaluated based on technical compliance, financial competitiveness, and the historical performance of the bidders. A scoring matrix may be applied to ensure a fair assessment of all proposals received.
Delivery Locations
Services will be required to be performed at various military locations as specified in the individual service requests accompanying this tender.
Contact Information
For any inquiries or additional information, bidders may refer to the contact channels prescribed in the tender documentation. It is recommended to utilize electronic communication for all queries related to the tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Past Performance
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating prior experience in service and repairs for the specified printer models, and providing proof of requisite financial and technical capabilities.
Bidders must possess relevant technical certifications for each of the printer models specified in the tender. This includes qualifications in servicing and repairs as recognized by applicable industry standards.
To register for the tender, bidders must complete the online registration process on the designated procurement portal. This may require submitting various compliance documents and confirmation of eligibility based on the criteria outlined in the tender.
Document submissions must typically be made in PDF or Word formats as specified in the instructions. It is essential to ensure the documentation is complete and complies with the formatting guidelines to facilitate smooth evaluation.
The payment terms will align with standard industry practices as stated in the tender. Additionally, performance security requirements may include a specified monetary deposit, which must be submitted prior to contract finalization to guarantee project compliance and performance.
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