Tender Title: Custom Bid for Services - Operation of Computerized Coach Indication Board
Reference Number: GEM/2025/B/6173149
Issuing Authority: Ministry of Railways, Indian Railways
Scope of Work and Objectives
The project encompasses the operation of a customized computerized coach indication board and related services such as train indication boards, auto-announcement systems, and both face-to-face and telephonic enquiry systems for passengers. The primary objective is to enhance the passenger experience through timely and accurate information dissemination. This includes a range of allied works pertaining to passenger announcements, ensuring that travelers receive up-to-date information regarding train schedules and platform details.
Eligibility Criteria
Interested bidders must meet the following eligibility criteria to participate in this tender:
- Must be a registered entity or organization with appropriate licenses and registrations.
- Previous experience in railways or similar operations with a proven track record.
- Financial stability and capability to manage required operations.
- Compliance with all local and national regulations.
Technical Requirements
Bidders are required to uphold specific technical requirements such as:
- Capability to operate computerized systems efficiently.
- Equipment must meet industry standards for reliability and accuracy.
- Implementation of robust data management practices.
- Ability to ensure system up-time and handle live data updates in real time.
Financial Requirements
Participants must demonstrate financial capability to undertake the project, including:
- Submission of relevant financial statements and documents.
- Proof of sufficient funding to fulfill contract terms.
- A clear outline of the projections related to the financial viability of the operation.
Document Submission Details
Bidders are required to submit the following documents:
- Completed Bid Form
- Technical Proposal outlining the methodology and operational strategy
- Financial Proposal detailing costs associated with the service provision
- Relevant certificates and registrations aligned with eligibility requirements
Special Provisions
This tender provides special provisions aimed at encouraging participation from Micro, Small, and Medium Enterprises (MSEs). Eligible MSEs may receive preferential treatment in the evaluation process.
Evaluation Process
The evaluation process will include:
- Scrutiny of submitted technical and financial proposals based on predefined criteria.
- A scoring system aimed at ranking bidders according to technical merits and cost-effectiveness.
- Shortlisted candidates may be called for an interview or presentation.
Delivery Locations
The primary operational focus will be within designated railway stations and networks as identified by the Ministry of Railways.
Contact Information
For inquiries regarding this tender, bidders may contact the designated department at the Ministry of Railways for further assistance. Specific contact details will be made available through official communication channels.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
9 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant licenses. Bidders need to demonstrate previous operational experience in railway systems, ensuring financial stability and compliance with all applicable regulations. Relevant documentation must be submitted to verify eligibility.
Bidders must submit a completed bid form, including a technical proposal and financial proposal. Additionally, certificates of registration and any relevant documents validating experience and capability should be included to ensure adherence to eligibility standards.
Compliance with technical specifications can be assured by understanding the operational requirements set forth in the tender document. Potential bidders should focus on highlighting their experience in implementing computerized systems and undergo thorough product testing to meet industry benchmarks.
The Earnest Money Deposit (EMD) is typically required as a commitment to the bidding process. Bidders need to ensure submission of the EMD along with their bid documents. Details regarding the amount and payment methods will be provided in the tender documentation.
Yes, this tender offers special provisions for MSEs including the possibility of price preference during the evaluation process. This initiative is designed to promote and support local enterprises and enhance their participation in tendering for government contracts, thereby aligning with ‘Make in India’ policies.
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