Tender Title: Custom Bid for Services - Mechanized Coach Cleaning and Facility Provision

Reference Number: GEM/2025/B/6142604

Issuing Authority: Ministry of Railways, Indian Railways

The Custom Bid for Services associated with reference number GEM/2025/B/6142604 is structured to meet the comprehensive needs of the Indian Railways for mechanized coach cleaning services, inclusive of the provision for necessary toiletries in AC coaches. This tender aims to enhance the cleanliness and hygiene standards both on trains and within coaching depot premises, ultimately improving passenger experience and satisfaction.

Scope of Work and Objectives

The primary objective under this tender includes:

• Mechanized cleaning of coaches, both routine (Normal Cleaning) and intensive cleaning.
• Provision of toiletries in AC coaches to ensure passenger comfort and hygiene.
• Terminal attention services for platform return trains, focusing on dry sweeping, toilet cleaning, and watering of the coaches.
• Comprehensive cleaning and sanitation of coaching depot premises.
• On-board housekeeping services for various train classes, accentuating cleanliness and maintenance during travel.

The successful bidder will be required to deliver exceptional cleaning standards while adhering to strict operational timelines at specified locations.

Eligibility Criteria

To qualify for this tender, bidders must fulfill certain requirements which include:

• Registration as an entity legally permitted to operate in India.
• Experience in providing cleaning and sanitation services in railway or related sectors.
• Capability to perform mechanical cleaning on a large scale, with a proven track record of past projects.

Technical Requirements

Bidders must meet specific technical requirements, such as:

• Provision of mechanized cleaning equipment and trained personnel to carry out the tasks effectively.
• Implementation of standard operating procedures for cleanliness that align with Indian Railway's expectations.
• Quality control measures to ensure compliance with hygiene standards.

Financial Requirements

Bidders will need to provide:

• Detailed financial statements of operations over the last three years.
• Pricing proposals that are competitive and provide value for the services rendered.
• Adequate financial resources to undertake the contract based on the scale of operations.

Document Submission Details

All bidders should prepare and submit necessary documents, which can include:

• Bidder's registration certificates
• Experience certificates for similar works
• Financial documents
• Any other requisite declarations to ascertain eligibility

Special Provisions

This tender may include incentives or considerations for:

• Micro, Small, and Medium Enterprises (MSEs)
• Startups contributing to the services with innovative solutions aligned with 'Make in India' policies.

Evaluation Process

The evaluation of proposals will be conducted based on specific criteria:

• Compliance with technical specifications and quality standards
• Price competitiveness and overall value offered
• Previous experience and performance history

Delivery Locations

The cleaning services will primarily be situated at designated coaching depots and involve on-board services across specified train routes.

Contact Information

For more details or inquiries, potential bidders can reach out directly to the Ministry of Railways or the indicative departmental contact points listed within official communications (contact information is not explicitly provided in available documentation).

This comprehensive tender outlines the necessity for quality standards and operational excellence in maintaining India's railway cleaning and sanitation services, aiming to create a healthier travel experience for passengers.