Annual Maintenance Service - Data Center Assets - VMWare Cloud Foundation Per Core Basis Licenses

Tender Title:

Annual Maintenance Service - Data Center Assets - VMWare Cloud Foundation Per Core Basis Licenses

Tender Reference Number:

1742e5302

Issuing Authority:

Information Technology and Electronics Department, Uttar Pradesh

Scope of Work and Objectives

This tender seeks qualified vendors to provide comprehensive annual maintenance service for data center assets, specifically focusing on VMWare Cloud Foundation licensing models adopted on a per-core basis. The primary objective is to ensure continuous and reliable operations of the data center, minimizing downtime and enhancing performance through proactive maintenance. The selected vendor will also be responsible for resolving technical issues, implementing system updates, and facilitating required training for in-house IT staff.

Eligibility Criteria

To participate in this tender, vendors must fulfill the following eligibility requirements:

• Must be a registered entity with the capability to provide maintenance services specific to VMWare cloud systems.
• Must possess relevant certifications from VMWare to operate as an OEM Authorized Service Provider.
• Vendors must demonstrate experience in managing similar contracts with a successful track record over the past three years.

Technical Requirements

Procurement is expected to adhere to strict technical specifications, including:

• Authorized deployment of VMWare Cloud Foundation licenses.
• Regular updates and performance tuning of the VMWare setup.
• In-depth understanding and capability of troubleshooting and renewing licenses.
• Compliance with data protection and IT governance regulations.

Financial Requirements

Vendors must submit their proposals with detailed financial documents, including but not limited to:

• Comprehensive breakdown of costs associated with the maintenance service.
• Evidence of financial stability, which may include bank statements and turnover ratios.
• Inclusion of Earnest Money Deposit (EMD) details as specified in the tender guidelines.

Document Submission Details

Proposals must be submitted electronically through the designated online portal. All applications should include the following documents:

• Technical proposal detailing the approach to maintenance and support.
• Financial proposal outlining cost implications.
• Copies of all relevant certifications.
• Proof of previous work done in a similar domain.

Special Provisions

This tender includes specific provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. MSE vendors are encouraged to submit their proposals and may receive preferential consideration during the evaluation process. Compliance with 'Make in India' initiatives is also highly desirable.

Evaluation Process

The evaluation will follow a structured process where both technical and financial proposals will be assessed. The evaluation criteria will place significant weight on the vendor's experience, service delivery capability, and overall pricing. The selected bidder will exhibit quality standards aligned with government procurement practices.

Delivery Locations

Services will be required at various state-operated data center facilities across Uttar Pradesh, dependent upon the specific service agreement finalized.

Contact Information

For inquiries regarding the tender, interested parties can refer to the official website of the Information Technology and Electronics Department, Uttar Pradesh for guidance.