The Annual Maintenance Service for Data Center Assets is a critical tender issued by the Steel Authority of India Limited, under the jurisdiction of the Ministry of Steel. This tender focuses on providing comprehensive maintenance services for Oracle servers, Linux OS, Oracle Application Suite, and Oracle Database as part of the organization's efforts to enhance operational efficiency and ensure uninterrupted service delivery.

Scope of Work and Objectives

The primary objective of this tender is to secure proficient maintenance services for the designated Data Center Assets. The scope includes regular inspections, preventive maintenance, and emergency repairs for Oracle servers and associated applications operating within a Linux environment. The contractor will be responsible for ensuring maximum availability and performance of the systems, which is crucial for maintaining business continuity.

Eligibility Criteria

Prospective bidders must meet specific eligibility requirements to participate in this tender. This includes being a legally registered entity capable of providing IT services, demonstrated experience in managing Oracle systems, and possessing sufficient technical and financial capabilities to adhere to the contract's stipulated requirements.

Technical Requirements

Bidders must have:

• Proven expertise in Oracle server maintenance.
• Familiarity with Linux operating systems and databases.
• Relevant technical certifications that verify competencies in handling Oracle technologies.

Financial Requirements

Bidders are required to submit a financial proposal outlining the service costs. Additionally, submission of the Earnest Money Deposit (EMD) is mandatory to ensure seriousness in proposal submission. The financial proposal must be competitive while adequately covering the scope mentioned in the tender.

Document Submission Details

All required documents, including but not limited to, eligibility criteria verification, technical specifications, and financial proposals, must be submitted in a single packet format using acceptable digital formats (PDF preferred). Bidders should ensure that all submissions are made prior to the outlined deadline to avoid disqualification.

Special Provisions

The tender includes provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, promoting their participation. These provisions may include relaxed eligibility norms and potential cost advantages as per government policies to foster entrepreneurship.

Evaluation Process

Bids will undergo a thorough evaluation based on the technical qualifications, including past performance, relevant experience, and financial viability. Evaluation criteria will assess the bidder's ability to meet the tender requirements fully and accurately.

Delivery Locations

The scope of work is primarily targeted at the Data Center facilities operated by the Steel Authority of India Limited. However, specific locations for service delivery may be outlined in the final contract once awarded.

Contact Information

For any inquiries related to the tender, parties are encouraged to reach out through official channels provided by the issuing authority. However, specific contact details should be referred to in the official tender documents.