Annual Maintenance Service for Desktops, Laptops, and Peripherals

The eligibility requirements include being a registered entity with a proven track record in providing maintenance services for desktops, laptops, and peripherals. Bidders must present valid registration certificates and demonstrate their expertise through past project documentation that reflects their capability to perform required services for specified brands, particularly HP.

Bidders are required to adhere to specific technical specifications which involve having staff with relevant industry certifications and providing prior service agreements as proof of capability. Performance metrics such as response times, customer feedback, and equipment servicing details for previous projects must be documented and submitted alongside the proposal.

Bidders must submit their proposals electronically, ensuring that all documents are formatted correctly. Accepted formats are primarily PDF and DOCX, and submissions must follow the structured guidelines provided by the Ministry of Labour and Employment. Non-compliance with formatting requirements may result in disqualification.

Participation in this tender necessitates an Earnest Money Deposit (EMD) as specified in the tender guidelines. Bidders will need to submit this deposit along with their proposal to demonstrate commitment to the bidding process, which will be refunded to unsuccessful bidders post-evaluation. Performance security will also be required from the selected bidder to ensure contract adherence.

This tender provides significant benefits for Micro, Small, and Medium Enterprises (MSEs), including relaxed eligibility criteria that make participation more accessible. Startups will also find opportunities as the tender promotes engagement under government initiatives aimed at fostering new business growth, compliance with ‘Make in India’ policies, and local content sourcing initiatives.