NA Tenders (GEM/2025/B/6169777)
Custom Bid for Services - Annual Maintenance Contract (Comprehensive) for EPABX Systems
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Overview
The Tender for the Annual Maintenance Contract (Comprehensive) for EPABX Systems is issued by the Ministry of Power. This tender is aimed at securing a proficient service provider for the comprehensive upkeep and management of EPABX systems to ensure their efficient and uninterrupted operation.
Scope of Work and Objectives
The primary scope of work includes providing a comprehensive annual maintenance service for existing EPABX systems. The objectives are to maintain optimal functionality, enhance system longevity, and support troubleshooting and repair needs. The service provider will be responsible for regular maintenance checks, immediate response to malfunctions, and coordination with internal teams to ensure seamless communication solutions.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility criteria:
- Must be a legally registered entity with valid registration in relevant service categories.
- Previous experience in providing similar maintenance services for EPABX systems is highly desirable.
- Capability to provide comprehensive maintenance as specified in the tender documentation.
Technical Requirements
Bidders are required to demonstrate adherence to specific technical requirements which include:
- Availability of qualified technicians with expertise in EPABX systems.
- Tools and equipment necessary for maintenance and repairs.
- Documentation showcasing previous project performance and reliability.
Financial Requirements
The financial requirements entail:
- Submission of an Earnest Money Deposit (EMD) as specified in the detailed tender document.
- Ability to sustain financial viability to maintain service quality throughout the contract duration.
- A detailed cost breakdown should be provided, ensuring transparency in pricing.
Document Submission Details
All necessary documents must be submitted through the designated online portal. Bidders must ensure that all submissions are complete and adhere to the specified formats outlined in the tender documentation. Late submissions will not be entertained, and bidders are encouraged to maintain a checklist of requirements before submission.
Special Provisions
Special considerations for Micro, Small, and Medium Enterprises (MSEs) and Startups will favorably impact evaluation, allowing for increased accessibility and participation. Compliance with local content and procurement guidelines will also be mandated as part of the tender's operational framework.
Evaluation Process
The tender will undergo a structured evaluation process to assess the qualifications and submissions of potential bidders. This will include:
- Technical assessment based on the capability to meet specifications.
- Financial scrutiny to gauge the proposed budget against expected deliverables.
- Final selection based on comprehensive scores compiled from both technical and financial evaluations.
Delivery Locations
The maintenance services will be required within the jurisdiction as defined by the Ministry of Power, ensuring that all operational areas of the EPABX systems are covered.
Contact Information
For further queries, interested parties are advised to connect via the official communication channels provided in the tender notice. It is crucial to ensure that all questions are directed appropriately to avoid any misunderstandings pertaining to tender specifications.
This comprehensive approach aims to facilitate a transparent and efficient tendering process, ensuring that the selected service provider aligns with the goals and standards of the Ministry of Power.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
15 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity and having experience in performing similar maintenance services for EPABX systems. Companies need to submit documentation that validates their business registration and showcase prior successful contracts relating to telecommunications maintenance.
The technical specifications mandate that bidders possess qualified personnel who are well-versed in the maintenance and repair of EPABX systems. The availability of necessary tools and historically successful project references is also crucial to meet the tender requirements.
The Earnest Money Deposit (EMD) must be submitted as part of the bid evaluation process. The specific amount is determined by the tender documentation. This deposit is a security measure to ensure bidder commitment and will be returned after the conclusion of the bidding process, subject to terms outlined in the tender.
The evaluation and selection process involves a rigorous system where both technical capabilities and financial proposals are assessed. Each bid is rated based on its responsiveness to the requirements, technical soundness, and overall costs presented, ultimately influencing the final scoring awarded to the submissions.
Yes, the tender includes special provisions benefiting Micro, Small, and Medium Enterprises (MSEs). These provisions are designed to encourage participation from smaller entities, allowing them better access through friendly evaluation criteria that aim to boost local and small-scale businesses within the procurement framework.
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