Tender Title: Open Tender for Onsite Comprehensive Annual Maintenance Contract of CCTV
Reference Number: 2078be8f
Issuing Authority/Department: Ministry of Railways, Railways Public Sector Undertakings

The Ministry of Railways is inviting tenders for the Onsite Comprehensive Annual Maintenance Contract of CCTV systems at various terminals in the CONCOR Area-I. This open tender aims to ensure that the installed CCTV surveillance systems are maintained to operational standards, thus enhancing security and monitoring capabilities across the terminals.

Scope of Work and Objectives

The scope of this tender encompasses the comprehensive maintenance of CCTV surveillance systems installed at designated rail terminals. The primary objectives are to ensure:

• Operational efficiency of the CCTV systems.
• Timely repair and servicing to minimize downtime.
• Implementation of upgrades and updates as required by the contract specifications.
• Regular reporting on the operational status, incidents, and necessary measures taken.

Eligibility Criteria

Bidders must meet the following eligibility criteria:

• Possession of valid registration as a service provider or contractor.
• Proven experience in maintenance contracts of similar nature for a minimum period.
• Availability of trained personnel qualified to service and maintain CCTV systems.
• Compliance with local and national regulations pertaining to safety and security services.

Technical Requirements

The technical requirements for this maintenance contract include:

• The bidder must demonstrate familiarity with multiple types of CCTV systems and associated software.
• Ability to provide a 24/7 support system for emergencies.
• Provision of necessary tools and equipment for maintenance.
• Submission of a detailed maintenance plan as part of the proposal.

Financial Requirements

Bidders are required to provide:

• A detailed financial proposal with a breakdown of costs related to maintenance and servicing.
• Information regarding any applicable taxes and additional charges.
• Evidence of financial stability through balance sheets or bank guarantees.

Document Submission Details

All required documents must be submitted electronically through the designated tender portal. Submissions should include:

• Bids in the specified format.
• Copies of eligibility documents.
• Technical and financial proposals as outlined in the tender documents.

Special Provisions

In line with promoting Micro, Small, and Medium Enterprises (MSEs) and new startups:

• Preference may be given to bids from MSEs that meet the criteria.
• Startups offering innovative maintenance solutions will be encouraged to apply, thereby fostering a competitive edge within the procurement framework.

Evaluation Process

The evaluation of tenders will involve assessing:

• Technical capabilities and compliance with specifications.
• Financial proposals and overall cost-effectiveness.
• Previous performance in similar contracts and client feedback.
• On-site presentations and demonstrations if applicable.

Delivery Locations

Maintenance services will be required at multiple rail terminals within the CONCOR Area-I. Servicing locations will be specified in the bid documentation and must be adhered to throughout the contract term.

Contact Information

For inquiries and clarifications, refer to the relevant contact details provided on the tender portal. Bidders are encouraged to ensure they receive all updates regarding the tender through the official channels.