Secretariat Office Tender by Secretariat Office (2bb053eeb)

Tender Title: Custom Bid for Services - Hiring of an IT Agency for Website and Mobile App Support, Maintenance and Enhancement

Reference Number: 2bb053eeb

The Ministry of Water Resources River Development and Ganga Rejuvenation is inviting proposals from experienced and qualified IT agencies to provide comprehensive support, maintenance, and enhancement services for its website and mobile application. This initiative aims to ensure optimal performance, security, and user experience for the existing digital platforms, making them more accessible and efficient for all users.

Scope of Work and Objectives

The primary scope of this tender encompasses the following tasks:

• Providing ongoing support and maintenance for the Ministry's website and mobile application.
• Enhancing existing functionalities and resolving any technical issues that arise.
• Transferring responsibilities smoothly from the current IT agency to the awarded contractor.
• Implementing updates and security measures to safeguard data and user privacy.

The objectives of this project are to:

• Improve the website’s and mobile application's performance and reliability.
• Provide timely updates to content and functionalities.
• Ensure that the platforms comply with current digital standards and legislative requirements.

Eligibility Criteria

To participate in this tender, agencies must meet the following eligibility criteria:

• Must be a registered IT service provider with a valid registration certificate.
• Proven experience in website and mobile application development and support.
• Prior experience working with government or public sector projects is desirable.

Technical Requirements

Bidders should demonstrate their capability through:

• A portfolio showcasing past projects in website and mobile application support.
• Certifications relevant to software development and IT services.
• Compliance with industry best practices for security and user experience standards.

Financial Requirements

The financial proposals will be evaluated based on cost-effectiveness. Bidders must outline their pricing structure clearly and provide information about any additional costs involved.

Document Submission Details

All documents supporting the proposal, including financial bids, technical specifications, and evidence of eligibility, must be submitted through the designated electronic platform as specified in the tender instructions. Proposals must follow the required format and be submitted before the given deadline.

Special Provisions

Micro, Small, and Medium Enterprises (MSEs) and startups may benefit from special provisions under this tender. This includes a waiver of certain requirements to encourage participation from smaller entities and innovation-driven startups, promoting inclusivity in the bidding process.

Evaluation Process

Proposals will be evaluated based on criteria such as technical suitability, financial reasonableness, and overall value to the ministry. The selection committee will assess all submissions against the outlined requirements and criteria to determine the most suitable contractor.

Delivery Locations

The services will primarily be delivered at the Ministry’s designated offices and digitally, encompassing all functions related to the website and mobile application support.

Contact Information

For further inquiries regarding this tender, potential bidders are encouraged to reach out directly to the Secretariat Office of the Ministry of Water Resources River Development and Ganga Rejuvenation through the official communication channels provided on the procurement platform.