Surat Municipal Corporation Tender for Operating & Maintaining Women’s She Block Refresh Station

The Surat Municipal Corporation invites qualified bidders to participate in an open tender for the operation and maintenance of a dedicated women’s She Block, a refreshing station equipped with allied facilities for women. Located at T.P.S. No.- 05 (Athwa-Umra), near Indoor Stadium, Ghod dod road, this project aims to provide a safe and hygienic environment for women in the South West Zone of Surat. The tender offers an opportunity for experienced service providers in facility management and maintenance to contribute to public welfare. The project duration is 5 years, with a bid validity of 120 days, ensuring long-term engagement. Interested bidders must submit their proposals through the official e-Procurement portal, adhering to specified eligibility and technical criteria. The Surat Municipal Corporation emphasizes transparency and quality service delivery in this initiative, aligning with government priorities for women’s safety and urban amenities.

The scope of work includes:

• **Operating and maintaining the She Block (refreshing station) with all allied facilities for women.
• Ensuring cleanliness, hygiene, and safety standards are met at all times.
• Managing staff and resources required for daily operations.
• Providing necessary amenities such as drinking water, seating, and sanitation.
• Regular maintenance and timely repairs of infrastructure.
• Maintaining records of daily operations and service quality.

The process involves:

1. Preparation of operational plan including staffing, resource allocation, and maintenance schedules.
2. Implementation of daily operations ensuring smooth functioning.
3. Monitoring and quality control through regular inspections.
4. Reporting and documentation to Surat Municipal Corporation.

Facility	Specifications
Refreshing Station Capacity	Designed to serve women in the South West Zone
Allied Facilities	Drinking water, seating, sanitation, safety measures
Maintenance Schedule	Weekly cleaning, monthly repairs
Staff Requirements	Trained personnel for operation and maintenance

Bidder must ensure compliance with all safety and environmental regulations as specified by local authorities and Surat Municipal Corporation.

• ✓ Must have a valid Digital Signature Certificate (DSC) as per IT Act-2000.
• ✓ Must submit a non-refundable tender fee of INR 1062.
• ✓ Must provide EMD of INR 10,000 in the form of a bank guarantee or demand draft.
• ✓ Must have experience in operating and maintaining public facilities or similar infrastructure.
• ✓ Must submit all required documents for preliminary verification, including:

  Document	Description
  Scan Copy of Tender Fee	Proof of payment of tender fee
  Scan Copy of EMD	Valid EMD document
  All required documents as per tender condition	Certificates, licenses, and experience proofs

• ✓ Financial stability as per the latest audited financial statements.
• ✓ Compliance with all local laws and regulations applicable to facility management.

The She Block must be equipped with:

Technical Parameter	Specification
Structure	Modular, durable construction suitable for outdoor environment
Sanitation	Adequate drainage, sanitation units, waste disposal
Water Supply	Continuous supply of potable water
Electrical	Safe electrical wiring and lighting
Safety Features	CCTV surveillance, fire extinguishers, emergency exits
Maintenance	Easy access for cleaning and repairs

The process involves:

• Conducting site assessment
• Procuring necessary infrastructure components
• Installing and commissioning the facilities
• Training staff on operation and safety protocols
• Regular inspection and maintenance as per standards

The estimated budget for the project is between INR 20 lakh to 25 lakh over a 5-year period. The financial breakdown includes:

Cost Component	Estimated Cost
Infrastructure Setup	INR 10 lakh
Operational Expenses	INR 8 lakh annually
Maintenance & Repairs	INR 2 lakh annually
Miscellaneous	INR 1 lakh

Bidders must submit a detailed financial proposal with their bid, including breakdowns of costs. Payment terms will be linked to milestones and performance evaluations. The successful bidder will sign a contract with Surat Municipal Corporation, ensuring adherence to the approved budget and quality standards.

Interested bidders must follow these steps:

1. Download tender documents from the official portal before the deadline.
2. Prepare and submit the technical and financial bids electronically via the e-Procurement portal.
3. Pay the tender fee and EMD as per instructions.
4. Attend the pre-bid meeting if scheduled.
5. Bid evaluation will be conducted based on eligibility, technical competence, and financial proposal.
6. Awarding of contract will be announced after approval.

Event	Date	Details
Tender Download Deadline	25-06-2025	Last date to download tender documents
Bid Submission Deadline	25-06-2025	Final date for bid submission
Bid Opening	26-06-2025	Opening of technical and financial bids

**Ensure all submissions are complete and adhere to the specified formats**. Late or incomplete bids will be rejected.

Bids will be evaluated based on:

Criteria	Weightage
Technical competence and experience	40%
Financial proposal	30%
Past performance and references	20%
Compliance with tender terms	10%

Minimum thresholds include: - **Technical score of at least 70%** - **Financial proposal within the budget limits**

The evaluation process ensures transparency and fairness, with the highest-scoring compliant bid awarded the contract.

Date	Event	Details
09-06-2025	Bid Submission Start	Bidders can start submitting bids from this date
25-06-2025	Bid Submission End	Last date for submitting bids
25-06-2025	Document Download End	Last date to download tender documents
26-06-2025	Bid Opening	Opening of bids at Surat Municipal Corporation

**Note:** All key deadlines are strict. Bidders must ensure timely submission to participate.

For further details and clarifications, bidders can contact:

Dy. Commissioner, Surat Municipal Corporation
Address: South West Zone (Athwa), Surat
Phone: 6359908254
Email: nprocure@ncode.in

Additional support can be obtained from the (n)Procure Support team at (n)code Solutions, GNFC Ltd., Ahmedabad. Contact details:

Support Contact	Phone	Email
(n)Procure Support Team	+91-79-40007517	nprocure@ncode.in

Bidders are encouraged to participate in the free training sessions organized every Saturday at the support center.

All participating bidders must ensure compliance with the detailed tender conditions and submit all required documents in the prescribed format. The tender process emphasizes transparency, quality, and adherence to safety standards. Bidders are advised to review the tender documents thoroughly, available for download via the provided links, and attend the pre-bid meeting if scheduled. The project aims to enhance women’s safety and urban amenities in Surat, fostering a collaborative approach between the Surat Municipal Corporation and service providers.