Surat Municipal Corporation Tender for Operating & Maintaining SHE BLOCK Women’s Refreshing Station

This tender invites qualified service providers to operate and maintain the SHE BLOCK (Dedicated Refreshing Station for Women) located at T.P.S. No. 08 (Umarwada), Bombay Market Cross Road, in the East (Varachha) Zone of Surat Municipal Corporation. The project aims to enhance public hygiene and safety facilities for women, promoting better sanitation standards in the area. The scope includes operating the station, ensuring cleanliness, providing allied facilities, and maintaining safety protocols. The tender is issued by Surat Mahanagar Seva Sadan, a key government agency under the State Government of Gujarat. The project duration is set for 5 years, with a bid submission deadline of 25th June 2025. Interested bidders must submit their proposals along with the tender fee of INR 1062 and EMD of INR 10,000. The tender process emphasizes transparency, compliance with eligibility criteria, and technical excellence. This opportunity is ideal for companies specializing in sanitary services, facilities management, and public infrastructure maintenance seeking government contracts in Gujarat.

The selected service provider will be responsible for:

• Operating and maintaining the SHE BLOCK dedicated refreshing station for women at the specified location.
• Ensuring cleanliness, hygiene, and safety standards are met consistently.
• Providing allied facilities such as water supply, sanitation, and waste management.
• Managing staff and operational schedules to ensure 24/7 availability.
• Regularly inspecting the facilities and reporting maintenance needs.

The process includes:

1. Mobilizing resources and staff within 30 days of contract award.
2. Setting up operational protocols as per tender guidelines.
3. Conducting daily cleaning, sanitation, and safety checks.
4. Maintaining records of operations, inspections, and maintenance.
5. Coordinating with Surat Municipal Corporation for compliance and reporting.

Specification	Details
Location	T.P.S. No. 08, Umarwada, Bombay Market Cross Road
Duration	5 years
Operating Hours	24/7
Facilities	Sanitary, water, safety, allied amenities
Staff	Trained personnel for cleaning and maintenance

✓ Must have valid registration and licenses for facilities management or sanitation services.
✓ Must submit a non-refundable tender fee of INR 1062.
✓ Must provide EMD of INR 10,000 along with bid submission.
✓ Must have prior experience in operating sanitation or refreshment stations, preferably for government projects.
✓ Financial stability demonstrated through recent audited financial statements.

Qualification Criteria	Details
Experience	Minimum 3 years in sanitation/facilities management
Financials	Annual turnover of at least INR 50 lakhs in the last 3 years
Certifications	Valid licenses for sanitation, health, and safety standards
Documentation	All required documents as per tender guidelines
Technical Capacity	Proven ability to operate similar facilities

**Critical:** Bidders must meet all eligibility requirements to qualify for the tender process.

The technical specifications include:

Parameter	Requirement
Facility Type	Dedicated Refreshing Station for Women
Water Supply	Continuous supply meeting IS standards
Sanitation	Regular cleaning with approved disinfectants
Safety Measures	CCTV surveillance, safety signage, emergency protocols
Maintenance	Scheduled inspections, prompt repairs

The process involves:

• Conducting initial setup within 30 days.
• Implementing daily sanitation routines.
• Ensuring safety and hygiene compliance.
• Maintaining detailed logs of operations.
• Periodic reporting to authorities.

Technical compliance ensures the station adheres to municipal health and safety regulations, providing a hygienic environment for women.

The estimated project cost ranges between INR 15 lakhs to INR 25 lakhs annually, depending on operational scale. The financial proposal must include:

Cost Element	Estimated Cost
Tender Fee	INR 1062 (non-refundable)
EMD	INR 10,000
Operational Cost	To be quoted by bidders
Maintenance & Supplies	To be detailed in bid

Payment terms are as follows: - 30% advance upon contract signing. - 40% quarterly based on performance. - 30% post-completion of each year’s audit.

Bidders must submit detailed financial proposals aligned with these guidelines, demonstrating financial stability and capability to sustain operations for 5 years.

Interested bidders should follow these steps:

1. Download the tender documents from the official portal before the deadline.
2. Submit the bid along with the tender fee and EMD electronically via the nProcure portal.
3. Ensure all required documents are uploaded as per the eligibility criteria.
4. Attend the online pre-bid meeting if scheduled.
5. Bids will be opened publicly at the designated date and time.

Key timelines:

Event	Date & Time	Details
Bid Submission Start	12-06-2025 17:30	Bidders can start submitting bids
Bid Submission End	25-06-2025 18:00	Last date for submission
Bid Opening	26-06-2025	Public opening of technical bids

**Note:** Bidders must ensure compliance with all submission requirements to avoid disqualification.

Bids will be evaluated based on:

Criteria	Weightage
Technical competence	50%
Financial proposal	30%
Past experience	20%

Minimum thresholds: - **Technical score must be at least 70%.** - Financial proposals will be assessed for competitiveness. - Experience and capacity to manage similar facilities will be critically evaluated.

Evaluation factors include bidder’s experience, compliance with technical specifications, financial stability, and adherence to tender conditions.

Date	Event	Details
12-06-2025	Tender Notice Issued	Tender published online
25-06-2025	Bid Submission Deadline	Last date to submit bids
26-06-2025	Bid Opening	Technical bid opening
30-06-2025	Award Notification	Expected date of contract award
01-07-2025	Contract Signing	Formal agreement signing

**Critical:** All submissions must be completed before the bid deadline on 25th June 2025.

For queries and assistance, contact:

| Name | Deputy Municipal Commissioner (D) |
| Phone | 8000025222 |
| Address | EAST ZONE (VARACHHA)-A, VAHIVATIBHAVAN, SAIFEE SOCIETY, LAMBE HANUMAN ROAD, SURAT |
| Email | Not specified |

Additional support can be obtained from (n)Code Solutions Support Team at:

• Phone: +91-79-40007517, 40007514, 40007515
• Email: nprocure@ncode.in
• Support hours: Monday to Saturday, 4:00 PM to 5:00 PM.

All prospective bidders are encouraged to participate in the free vendor training sessions organized every Saturday at (n)Code Solutions, Ahmedabad. The training covers bid submission procedures, technical compliance, and digital certificate procurement. Bidders should ensure their digital certificates are valid for signing electronic bids. The tender process emphasizes transparency, fairness, and adherence to government procurement policies. Detailed tender documents are available for download until the closing date, and all queries should be directed to the designated contact points. Bidders are advised to review all terms and conditions carefully to ensure compliance and successful participation in this government procurement process.