Facility Management Services - Airports

Facility Management Services - LumpSum Based - Airport; Management of May I Help You Counters; Cons

Service
Qty:NaN
EMD: ₹59,917
EST Bid: ₹89.9 Lakh

Tender Timeline

Tender Issue
June 4, 2025 at 1:05 PM

Tender Description

Tender Title: Facility Management Services - Airports
Reference Number: 1856b3663
Issuing Authority/Department: Airports Authority of India (AAI), Ministry of Civil Aviation

Scope of Work and Objectives

The objective of this tender is to invite bids for the provision of facility management services at designated airports. This includes the management of May I Help You counters, ensuring that well-trained personnel are stationed to assist passengers. The selected bidder will be responsible for delivering comprehensive services that improve passenger experience and ensure optimal operation of airport facilities.

General Information

Item Category
Facility Management Services - LumpSum Based - Airport; Management of May I Help You Counters; Consumables to be provided by service provider (inclusive in contract cost)

Financial Information

Estimated Bid Value
₹89,87,504.00
EMD Amount
₹59,917.00
Minimum Turnover
₹9.00 Lakh (s)
Bid Offer Validity
180 (Days)

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
7 Days

Tender Documents

7 Documents
GeM-Bidding-7925582.pdfMain Document
BOQ DocumentBOQ BOQ
Other DocumentsOTHER
Scope Of Work DocumentSCOPE_OF_WORK SOW
Technical Specification/Buyer Specification DocumentTECHNICAL
Buyer uploaded ATC documentATC ATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered entity compliant with government regulations, possessing prior experience in similar facility management services, particularly in airport settings, and submitting valid statutory certificates to demonstrate operational capability.

Bidders must provide a range of required certificates including but not limited to valid registration certificates, tax compliance certificates, and any relevant health and safety certifications to verify their expertise in managing facilities at airport premises.

The registration process involves creating an account on the designated procurement platform where all bids must be submitted. All necessary documentation should be prepared in PDF format, ensuring they meet the technical specifications outlined in the tender.

Bidders will need to submit a performance security deposit as part of the compliance requirements. This is usually a percentage of the total bid amount and serves to guarantee the bidder’s commitment to fulfilling the service obligations outlined in the contract.

The evaluation process will focus primarily on compliance with technical specifications, the quality of proposed services, and a thorough comparison of financial bids to ensure value for money. Past performance and reliability of the bidder in fulfilling previous contracts will also play a significant role in the assessment.

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