Tender Title: Facility Management Service - Outcome Based

Reference Number: GEM/2025/B/6150979

Issuing Authority: Commercial Tax Department, Uttar Pradesh

The Facility Management Service - Outcome Based tender, referenced as GEM/2025/B/6150979, is initiated by the Commercial Tax Department in Uttar Pradesh. The primary objective of this tender is to procure efficient and effective facility management services to enhance operational efficiency and ensure service delivery across various locations within the jurisdiction of the department. The selected contractor will be responsible for the overall management of facilities, encompassing maintenance, housekeeping, security, and other ancillary services, aiming to create a conducive environment for both staff and stakeholders.

Scope of Work and Objectives

The scope of work includes, but is not limited to:

• Comprehensive maintenance of facilities, ensuring cleanliness and orderliness.
• Housekeeping services tailored to the requirements of different facilities.
• Security management to safeguard public and private property.
• Implementation of a performance-based service delivery model to ensure that all objectives are accomplished efficiently.

Eligibility Criteria

To qualify for participation, bidders must meet specific eligibility requirements:

• Registration as a legal entity in India.
• Relevant experience in facility management services.
• Financial stability evidenced by recent financial documents.
• Adherence to all statutory and regulatory requirements applicable to facility management.

Technical Requirements

Bidders must demonstrate a robust understanding of technical specifications related to:

• Facility safety standards.
• Compliance with health and sanitation norms.
• Use of efficient technology in service delivery.
• Proven performance records in past contracts.

Financial Requirements

Interested bidders are required to:

• Submit a detailed financial bid based on the pricing structure outlined in the tender documents.
• Include any relevant certificates proving financial capacity to execute the contract.
• Provide an Earnest Money Deposit (EMD) as stipulated in the tender notice.

Document Submission Details

All submissions must be made electronically through the designated portal by the specified deadline. Proposals should include all requested documentation, such as:

• Technical bid.
• Financial bid.
• Certificates of eligibility.
• Any additional forms specified in the tender notice.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSMEs) and startups. Specific concessions may be applicable regarding EMD reduction and preferences in bidding evaluation.

Evaluation Process

Evaluation will be conducted in a two-stage process:

1. Technical Evaluation: Compliance with eligibility and technical requirements will be assessed before moving to the financial evaluation.
2. Financial Evaluation: Only technically qualified bids will be considered for financial evaluation based on the lowest price criteria.

Delivery Locations

The facility management services will be conducted across various sites designated by the Commercial Tax Department, subject to changes as required.

Contact Information

For further inquiries or clarifications, bidders are encouraged to refer to the official contact details available in the tender documents or the issuing authority's portal.

The entire process is aimed at enhancing the operational capabilities of the Commercial Tax Department of Uttar Pradesh while ensuring accountability, transparency, and efficiency in service management.