Tender Title: Supply, Customization, Deployment, Operations & Maintenance of Loan Lifecycle Management System

Tender Reference Number: GEM/2025/B/6163372

Issuing Authority: Department for Promotion of Industry & Internal Trade, Ministry of Commerce and Industry

The Supply, Customization, Deployment, Operations & Maintenance of Loan Lifecycle Management System tender aims to procure a comprehensive solution for managing the entire loan lifecycle. This includes the customization of existing technologies to meet the specific demands of the issuing department, ensuring that all operations involved in loan processing are optimized for efficiency.

Scope of Work and Objectives

The primary objectives of this tender are to:

1. Provide a Loan Lifecycle Management System that encompasses various functionalities including loan origination, servicing, and collections.
2. Ensure the system is customizable to fit the specific requirements of the issuing authority.
3. Deliver ongoing operational support and maintenance post-deployment to guarantee high system availability.
4. Facilitate training sessions for staff to efficiently utilize and maintain the system.

Eligibility Criteria

To qualify for participation, organizations must meet the following eligibility criteria:

• Must be a registered entity, with a valid registration certificate.
• Previous experience demonstrated through case studies or references in relevant system implementations.
• Compliance with all relevant statutory and regulatory requirements applicable to the sector.

Technical Requirements

The submitted solutions must adhere to specific technical requirements, including:

• Integration capability with existing systems and databases.
• Provision for data security and user access management.
• Support for multi-channel loan application submissions (web, mobile, etc.).
• Comprehensive reporting features that adhere to regulatory standards.

Financial Requirements

Bidders are required to demonstrate their financial capability to undertake the project. This includes:

• Submission of audited financial statements for the last three financial years.
• Evidence of adequate financial resources to support the operational scale of the project.

Document Submission Details

All documents must be submitted electronically via the designated portal in the acceptable formats specified (PDF, DOCX). Late submissions will not be considered.

Special Provisions

The tender recognizes the significance of Micro, Small, and Medium Enterprises (MSEs) and provides incentives for startups, encouraging their participation through preference in evaluation and the easing of certain operational requirements.

Evaluation Process

Proposals will be assessed based on:

• Technical capability to meet the outlined requirements.
• Financial viability and previous experience.
• Adherence to timelines and delivery expectations.

Delivery Locations

The deployment of the Loan Lifecycle Management System will be carried out within specified locations as designated by the issuing authority.

Contact Information

For additional guidance or inquiries regarding this tender, please refer to the official contact point listed on the bidding portal.

This tender represents an opportunity for bidders to engage in the modernization of loan processes within the framework established by the Department for Promotion of Industry & Internal Trade.