Tender Title: AMC of Integrated Security and Surveillance System - Remote Video Monitoring
Reference Number: GEM/2025/B/6175117
Issuing Authority/Department: Department of Food and Public Distribution, Ministry of Consumer Affairs Food and Public Distribution

The purpose of this tender is to establish a comprehensive Annual Maintenance Contract (AMC) for an Integrated Security and Surveillance System encompassing various critical elements such as Remote Video Monitoring, Event Video Surveillance, and Vehicle Management. This initiative aims to ensure effective monitoring and security measures are in place to protect resources, maintain operational integrity, and enhance overall safety in facilities under the jurisdiction of the Ministry.

Scope of Work and Objectives

The scope of work includes but is not limited to:

• Maintenance of security systems to ensure continuous operation.
• Comprehensive monitoring solutions that include CCTV and remote surveillance.
• Efficient management of video analytics and event documentation.
• Integration with existing systems for seamless functionality.
• Provisions for health monitoring solutions for CCTV systems.

The primary objective is to ensure optimum operational efficiencies and prolonged system lifespan through regular maintenance, leading to enhanced security measures.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Must be a registered entity and possess relevant licenses to operate within the industry.
• Previous experience in handling similar projects with a demonstrable track record of successful execution.
• Financial stability and capability to fulfill contract requirements without compromise.

Technical Requirements

Bidders should adhere to the following technical requirements:

• Must demonstrate prior experience with integration of security systems and surveillance technologies.
• Necessary certifications and qualifications for technical personnel engaged in the contract.
• Compliance with stipulated quality standards to guarantee performance efficiency.

Financial Requirements

Participating bidders must provide:

• Proof of financial stability, including balance sheets and income statements.
• An Earnest Money Deposit (EMD) as specified in the tender documentation to secure participation.

Document Submission Details

All necessary documentation must be submitted electronically via the officially designated platform available during the submission period. Required documents include:

• Company registration and licenses.
• Financial statements.
• Project experience and client references.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers specific benefits such as:

• Technical notification process for MSEs.
• Access to necessary documentation and support from assessing bodies to facilitate participation.

Evaluation Process

The evaluation of bids will follow a structured process focusing on:

• Compliance with eligibility and technical requirements.
• Price evaluation reflecting the best value for service criteria.
• Assessment of experience and capacity to deliver as per project guidelines.

Delivery Locations

Contract performance is expected at various operational sites designated by the Department of Food and Public Distribution, ensuring adherence to site-specific security protocols.

Contact Information

Further inquiries related to this tender should be directed to the appropriate contact point within the Department of Food and Public Distribution for assistance regarding the submission and evaluation process.