Tender Title: Custom Bid for Services - AMC of Computers LAN WAN
Tender Reference Number: 1c5fd324c

Issuing Authority/Department: Department of Agricultural Research and Education (DARE), Ministry of Agriculture and Farmers Welfare

Scope of Work and Objectives:
This tender pertains to the Annual Maintenance Contract (AMC) for Computers, Local Area Network (LAN), and Wide Area Network (WAN) infrastructure. The objective is to ensure continuous availability and optimal functioning of all computing and networking equipment used within the department. This includes technical support, hardware repairs, software updates, and ensuring compliance with relevant quality and performance standards.

Eligibility Criteria:
To qualify for this tender, bidders must meet the following eligibility criteria:

1. Must be a registered organization or company engaged in providing similar services.
2. Should have relevant certifications for the services being provided.
3. Previous experience in handling AMC for similar setups will be preferred.

Technical Requirements:
Bidders are expected to demonstrate compliance with the following technical requirements:

1. Knowledge of various Computer and Networking technologies, both hardware and software.
2. Provision to offer 24/7 technical support.
3. Must adhere to the prescribed quality standards and performance metrics relevant to the tender specifications.

Financial Requirements:
All bidders must include a comprehensive financial proposal detailing the costs involved, including service fees and any potential additional charges for extra services not covered under the AMC. Competitive pricing will be expected, and all pricing details must be clearly presented in the submitted documents.

Document Submission Details:
Bid submission should be done through the designated online portal. All necessary documents as listed in the tender must be submitted electronically. No physical submission will be accepted. It is important to ensure that all documents adhere to the accepted file formats as specified in the tender guidelines.

Special Provisions:
Micro, Small, and Medium Enterprises (MSEs) will receive additional benefits under this tender. Provisions for startups will also be taken into account, in alignment with the policies for local content and PM's initiatives such as 'Make in India'.

Evaluation Process:
The evaluation process will include a detailed assessment based on technical qualifications followed by financial proposal evaluation. A comprehensive weighting system may be applied to ensure a fair and objective selection process.

Delivery Locations:
Services should be deliverable across all designated locations as per the requirements outlined by the Department. A detailed list of locations can be made available upon request.

Contact Information:
For any inquiries regarding this tender, interested parties may refer to the official contact information provided on the tender portal.

In conclusion, all potential bidders are encouraged to carefully review the tender documentation and prepare their proposals in accordance with the guidelines outlined herein.