Tender Title: Annual Maintenance Service for Data Center Assets
Reference Number: GEM/2025/B/6177007
Issuing Authority: Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution

Scope of Work and Objectives

The purpose of this tender is to procure Annual Maintenance Services for Data Center Assets related to Compute and Computer Servers. The selected contractor is required to provide OEM Authorized Services, ensuring the maintenance and operational continuity of the data center's critical infrastructure. The project aims to enhance the longevity and performance of essential computing resources that support government operations.

Eligibility Criteria

To participate in this tender, interested bidders must fulfill the following eligibility requirements:

• The bidder must be a registered entity with the appropriate certifications and licenses to conduct maintenance services for Data Center Assets.
• The bidder should have prior experience in handling similar maintenance projects, specifically as an OEM Authorized Service Provider.
• Compliance with all relevant regulatory and quality standards is mandatory.

Technical Requirements

The successful bidder must demonstrate the ability to perform:

• Regular system inspections and preventative maintenance.
• Timely repairs and troubleshooting of hardware issues.
• Provision of necessary tools and expertise in line with OEM guidelines for Data Center assets.

Financial Requirements

Bidders must provide detailed financial documents that showcase their capability to undertake the required services within the specified budget constraints. The inclusion of a performance security may be necessary, as outlined in the documentation.

Document Submission Details

Proposals must be submitted through the official platform specified by the Ministry of Consumer Affairs. Additionally, documents should be compiled in accepted formats, which typically include PDF and Word. Ensuring timely submission for evaluation is crucial.

Special Provisions

This tender includes provisions for Micro, Small, and Medium Enterprises (MSEs) and encourages participation from startups, reflecting a commitment to enhancing local industry engagement. Bidders belonging to these categories may have advantages in terms of eligibility and evaluation processes.

Evaluation Process

The evaluation of submitted proposals will be based on both technical and financial assessments. Criteria will include:

• Compliance with technical and quality specifications
• Achievements from prior projects
• Budget and financial stability

Delivery Locations

Services will be provided at designated locations associated with the Department of Consumer Affairs’ data center. Specific site details will be shared with the selected contractor prior to the commencement of services.

Contact Information

For any inquiries regarding this tender, interested parties can reach out via the official email: purchase@bis.gov.in.

This tender aims to ensure efficient operation through professional maintenance services, thereby strengthening data security and operational efficiency for government functions within the ambit of the Annual Maintenance Service for Data Center Assets.