Overview

The Ministry of Railways, through its authorized department, is issuing the tender GEM/2025/B/6163750 for the Annual Maintenance Service - Desktops, Laptops, and Peripherals. This tender encompasses a comprehensive array of maintenance services and aims to enhance operational efficiency within the Indian Railways by ensuring that all desktop and laptop units function optimally. The focus of this tender is not only on electronic computers, including Dual core/Core 2 Duo, Intel Core i3/i5, and AMD A6, but also encompasses various printers such as monochrome and color laserjet printers, multifunction printers, and inkjet models.

Scope of Work

The objective of this tender is to provide annual maintenance services covering the following:

• Maintenance of Desktop PCs including Dual core/Core 2 Duo and Intel Core i3/i5.
• Service for All-in-One PCs based on specified needs.
• Routine checks and servicing for monochrome laserjet and multifunctional printers.
• Maintenance for inkjet, inktank, and deskjet printers.
• Troubleshooting and repairs for all listed peripherals.

The successful bidder will be required to have a defined plan for maintaining and servicing each category of devices to enhance their performance and lifespan.

Eligibility Criteria

To be eligible to participate in this tender, interested bidders must meet the following criteria:

• Must be a registered company with a focus on IT services.
• Proven experience in providing maintenance services for IT equipment and peripherals.
• The ability to demonstrate compliance with quality standards relevant to IT services.

Technical Requirements

Bidders must submit evidence showcasing their capability to maintain the various devices covered under this tender. This includes having the necessary tools, technology, and trained personnel. Companies should also be prepared to demonstrate their quality assurance processes in line with industry standards.

Financial Requirements

Bidders are required to provide financial documents illustrating their stability, including:

• Audited financial statements for the last three years.
• Proof of sufficient working capital.
• Details relating to any prior or current contracts.

Document Submission Details

Interested entities need to prepare and submit the following documents:

• Complete tender application form.
• Proof of eligibility and registration certificates.
• Technical proposal that includes a maintenance plan.
• Financial documents as stated.

Submissions should adhere to the designated formats and requirements specified in the tender guidelines.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and has outlined benefits to provide these entities with an upper hand in the tendering process. Startups with innovative solutions that meet the requirements are also particularly encouraged to participate, highlighting the government’s commitment to fostering local businesses.

Evaluation Process

The evaluation of tenders will be based on both technical feasibility and financial proposals. Each bid will undergo rigorous scrutiny where essential factors such as pricing, experience, and technical capability will be evaluated to ensure compliance and cost-effectiveness.

Delivery Locations

Maintenance services will be delivered across various sites served by Indian Railways, ensuring that all assets remain fully functional for day-to-day operations.

Contact Information

For further details and clarifications, interested bidders may reach out to the designated contact person within the Ministry of Railways, who handles this tender. Note that specific contact details are usually provided in the official tender documentation.