Department of Financial Services Tender by United India Insurance Company Ltd (73857634)

Tender Title: Call Centre Service - Per Seat Basis

Reference Number: 73857634

Issuing Authority/Department: This tender is issued by the Department of Financial Services, under the Ministry of Finance. The issuing authority is responsible for ensuring that service requirements meet the government’s standards and objectives.

Scope of Work and Objectives

The objective of this tender is to procure Call Centre Services on a per-seat basis. The selected service provider will facilitate the setup of a standard call center operation, both on-premises and offsite, to ensure efficient communication channels and enhanced customer service for governmental services. The scope encompasses operational support, technology deployment, and workforce management to deliver high-quality services.

Eligibility Criteria

To qualify, bidders must be registered entities, capable of providing the specified services. Bidders should demonstrate prior experience in handling similar call center operations and possess the requisite technical infrastructure and support.

Technical Requirements

Bidders must provide a comprehensive description of their technical capabilities which should include:

• Infrastructure and technology platforms.
• Workforce management capabilities.
• Quality assurance protocols.
• Data privacy and security measures.

Financial Requirements

Bidders must submit a detailed financial bid that includes pricing per seat and comprehensive costing for operational management. Proof of financial stability and relevant certifications should accompany the bid.

Document Submission Details

All bids should be submitted electronically via the designated platform. Submissions must include all requisite documents in acceptable formats, ensuring adherence to the tender's guidelines.

Special Provisions

This tender provides certain benefits for Micro, Small, and Medium Enterprises (MSEs) and startups as aimed at promoting inclusive growth within the sector. Bidders are encouraged to highlight their classifications while submitting the bids.

Evaluation Process

Bids will be evaluated based on predetermined criteria, including but not limited to price competitiveness, technical approach, experience, and previous performance records. The evaluation will ensure that the best-suited provider is selected to deliver the services required.

Delivery Locations

The services are expected to be delivered at specified government facilities as directed by the Department of Financial Services.

Contact Information

For queries related to this tender, interested parties may reach out to the contact details provided in the official tender announcement. Detailed inquiries regarding the scope, requirements, or submission process are welcomed to ensure clarity and transparency.

This tender presents an excellent opportunity for qualified entities, particularly those meeting the conditions set forth, to contribute to the public sector’s service capabilities while ensuring compliance with industry standards.