Department of Financial Services Tender by Bank Of Baroda (GEM/2025/B/6163657)
Custom Bid for Services - Request for Quotation (RFQ) for Selection of Bidder for Renewal of AMC/AR
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Tender Title: Custom Bid for Services - Request for Quotation (RFQ) for Selection of Bidder for Renewal of AMC/AR
Tender Reference Number: GEM/2025/B/6163657
Issuing Authority/Department: Department of Financial Services, Ministry of Finance
The Department of Financial Services is inviting bids for the Renewal of AMC/AR relating to the Annual Recurring License Fees of the File Integrity Monitoring (FIM) solution. The objective of this tender is to select a qualified bidder to provide comprehensive maintenance and support services to ensure the optimal functioning of the FIM solution.
Scope of Work and Objectives
The selected bidder will be responsible for the renewal of the Annual Maintenance Contract (AMC) and Annual Recurring License Fees (ARLF) for the FIM solution. The scope includes, but is not limited to:
- Providing ongoing support and updates to the FIM systems.
- Ensuring compliance with relevant data security regulations and standards.
- Offering timely technical assistance and troubleshooting.
- Regular audits and assessments to ensure the solution meets the required standards.
Eligibility Criteria
Bidders must meet the following eligibility criteria to partake in this tender:
- Must be a registered entity.
- Prior experience in providing similar services, specifically related to File Integrity Monitoring solutions.
- Compliance with financial and technical capability requirements as specified in the tender documents.
Technical Requirements
The technical proposal must demonstrate the bidder's capability to meet the following:
- Proven experience in supporting File Integrity Monitoring systems.
- Necessary certifications to provide IT maintenance services.
- Implementation of quality management processes to uphold service standards.
Financial Requirements
- Bidders must provide proof of financial stability and ability to deliver the contract within the specified budget.
- Documentation regarding prior projects and their financial performance should be included in the bid submission.
Document Submission Details
Bidders are required to submit their proposals electronically through the official tendering platform. All necessary documents, including technical and financial proposals, are to be uploaded in specified formats. Failure to comply with submission requirements may lead to disqualification.
Special Provisions
The tender may offer special provisions for Micro, Small, and Medium Enterprises (MSEs) and start-ups. These benefits may include relaxed criteria for eligibility and additional support in the selection process.
Evaluation Process
Proposals will undergo a multi-stage evaluation process including:
- Compliance checks against eligibility criteria.
- Technical evaluations assessing the adequacy of the proposed solutions.
- Financial assessments to ensure competitiveness and viability.
Delivery Locations
The services contracted through this tender will primarily be delivered to specified locations under the jurisdiction of the Department of Financial Services.
Contact Information
Any inquiries regarding the tender can be directed to the issuing authority through the official communication channels provided within the tender documents.
For complete details, bidders are encouraged to refer to the official tender documentation to understand the requirements and submission guidelines thoroughly.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with prior experience in providing similar services, specifically related to File Integrity Monitoring solutions. Bidders are required to comply with financial and technical capability requirements, as indicated in the detailed tender document.
Bidders must provide the necessary certifications that confirm their technical proficiency in providing IT maintenance services, especially those related to File Integrity Monitoring solutions. Documentation showcasing previous service contracts may also be necessary.
The registration process typically involves creating an account on the tendering platform. Bidders must ensure all relevant company details, including compliance with required certificates, are accurately filled out to successfully submit a bid.
Bidders must upload proposals in the specified document formats as outlined in the tender submission guidelines. Typically, formats like PDF, DOCX for technical details, and XLSX for financial proposals are accepted.
The Earnest Money Deposit (EMD) is a security deposit required to ensure the seriousness of the bid. The specific amount and its submission process will be detailed in the tender documents. Additionally, performance security requirements may be applicable after the award of the contract.
Payment terms typically include milestone payments based on project deliverables or an upfront payment percentage. Bidders are advised to review the specific payment terms outlined in the tender documentation to better understand the contractual obligations.
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