NA Tender by The Shipping Corporation Of India Limited (GEM/2025/B/6143160)
Custom Bid for Services - SELECTION OF SYSTEM INTEGRATOR FOR AMC OF ORACLE HARDWARE AT SHIPPING COR
Tender Timeline
Tender Title: Selection of System Integrator for AMC of Oracle Hardware
Tender Reference Number: GEM/2025/B/6143160
Issuing Authority/Department: Ministry of Ports, Shipping and Waterways
The Selection of System Integrator for AMC of Oracle Hardware at the Shipping Corporation of India Data Center & Disaster Recovery Site aims to engage a competent system integrator who can support the annual maintenance contract (AMC) of Oracle hardware. The primary objective is to ensure operational readiness, continuous availability, and reliability of hardware systems critical to the functioning of the corporation's data management infrastructure.
Scope of Work and Objectives
The scope encompasses the provision of maintenance services for Oracle hardware, which includes, but is not limited to, diagnostics, prompt repairs, updates, configurations, and performance enhancements. The integrator is expected to deliver technical expertise in the management of hardware capabilities and ensure alignment with industry standards, thereby increasing operational efficiencies.
Eligibility Criteria
Bidders must be recognized entities legally registered in India, with prior experience in managing AMCs for similar systems. Specific attention will be paid to:
- Proven track record in delivering AMC services for Oracle hardware.
- Adequate financial and technical resources.
- Compliance with statutory requirements.
Technical Requirements
The prospective system integrator should meet the following technical specifications:
- Expertise in Oracle hardware maintenance and management.
- Availability of skilled professionals certified on Oracle technologies.
- Capability to provide preventive maintenance as well as critical incident response.
Financial Requirements
Bidders must demonstrate sound financial standing by providing audited financial statements for the previous two years. Furthermore, all participating companies must submit an Earnest Money Deposit (EMD) as specified in the tender documents to be considered for selection.
Document Submission Details
All tender submissions need to be made electronically through the designated e-procurement portal. Each proposal must include:
- A detailed technical proposal.
- Financial proposal specifying itemized costs.
- Documents proving eligibility criteria and financial stability.
Special Provisions
In alignment with government policies aimed at fostering competitiveness, there will be special considerations for Micro, Small, and Medium Enterprises (MSEs) and startups, including relaxed eligibility criteria and additional incentives.
Evaluation Process
The evaluation of proposals will follow a two-tier system:
- Technical Evaluation: Assessment of the technical qualifications and capability to meet project requirements.
- Financial Evaluation: Review of the financial proposal with a focus on competitive pricing.
Bidders who pass the technical evaluation will have their financial bids opened and evaluated accordingly.
Delivery Locations
The services are anticipated to be provided primarily at the Shipping Corporation of India Data Center and the Disaster Recovery Site. Additional locations may be included based on operational needs.
Contact Information
For clarifications and inquiries, stakeholders are encouraged to consult the Ministry of Ports, Shipping and Waterways. Submissions of questions regarding the tender specifications or procedural requirements should be directed through the e-procurement portal.
We invite all qualified entities to participate in this high-value tender and contribute to enhancing the operational capabilities of the Shipping Corporation's IT infrastructure.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in India with a proven track record of successfully handling Annual Maintenance Contracts (AMCs) for Oracle hardware. Bidders must also have qualified personnel and adequate financial resources to support contract execution. Documented evidence of past performance and financial stability is mandatory for qualifying.
Only electronic submissions made through the designated e-procurement portal will be accepted. The required document formats typically include PDF for technical proposals and Excel for financial proposals. Each document must be labeled appropriately for ease of evaluation, adhering to the instructions outlined in the tender guidelines.
The evaluation process is conducted in two stages. Initially, a technical evaluation ascertains the bidder’s capacity to meet the project requirements. Following this, financial bids from qualifying bidders are opened and assessed for competitiveness. Successful bidders will combine technical prowess with cost-effectiveness, ensuring the best value for the corporation.
Micro, Small, and Medium Enterprises (MSEs) will benefit from relaxed eligibility criteria and potential incentives in this tender. Special provisions include assistance in the bid evaluation process, aimed at promoting MSE participation while ensuring compliance with industry standards and government procurement policies. Additionally, support adheres to the ‘Make in India’ initiative, encouraging local content and innovation in service delivery.
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