Tender Title: Internet Bandwidth and Replication Service - Leased Line (Point to Point)

Reference Number: GEM/2025/B/6149958

The Department of Health and Family Welfare is inviting bids for the provision of Internet Bandwidth and Replication Service through leased lines (point-to-point). This tender aims to enhance the communication infrastructure within the ministry and its associated departments, improving the delivery of health services across the nation.

Scope of Work and Objectives

The scope of work encompasses the supply of high-quality Internet bandwidth services on leased lines to connect various health facilities. Bidders are expected to provide solutions that include but are not limited to:

• Installation of leased line connections at designated health facilities.
• Provision of technical support and maintenance for the lease duration.
• Ensuring bandwidth capacity that meets the defined thresholds for efficient service delivery.
• Replication services to guarantee data availability across multiple locations.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility criteria:

• Be a registered entity in India.
• Have prior experience in providing leased line services in government or private sectors.
• Must possess valid certifications to operate as a Class A Internet Service Provider.
• Exhibit the capability to handle the specified bandwidth requirements effectively.

Technical Requirements

Bidders are required to adhere to the following technical specifications:

• The leased line solution should support high-speed internet with minimal latency.
• Should be equipped with redundancy measures to ensure uninterrupted service.
• Systems should satisfy national quality standards and compliance requirements as dictated by the Ministry of Health and Family Welfare.

Financial Requirements

Each bid must include an earnest money deposit (EMD) along with complete financial justifications for the service offered. Detailed pricing models should address:

• Payment terms outlining installment options, if applicable.
• Comprehensive price evaluation considerations that provide transparency in bidding.

Document Submission Details

All proposals must be submitted electronically through the designated online portal. Each submission should include:

• Detailed technical proposal.
• Financial proposal with itemized costing.
• Supporting documents demonstrating compliance with eligibility criteria.

Special Provisions

The tender prioritizes Micro, Small, and Medium Enterprises (MSEs), providing benefits such as:

• Reduced eligibility criteria.
• Preferential evaluation processes to encourage participation from startups and MSEs in compliance with 'Make in India' initiatives.

Evaluation Process

The evaluation of bids will follow a structured process:

1. Review of eligibility criteria and technical proposals.
2. Financial bids will be assessed with respect to the compliance of submitted technical solutions.
3. Notifications will be sent to successful bidders regarding contract awards.

Delivery Locations

Delivery of services will encompass various locations in accordance with the specifications set forth in the tender documentation. This includes all health facilities under the jurisdiction of the Department of Health and Family Welfare.

Contact Information

For further queries related to this tender, bidders are encouraged to reach out to the Department of Health and Family Welfare using the official email [ddo1.nrhm.jk@gembuyer.in]. It's crucial to seek clarification early in the process to avoid submission discrepancies.

This tender offers a significant opportunity to contribute to public health initiatives by providing essential connectivity services. Organizations meeting the outlined criteria are encouraged to submit their bids for consideration.