Annual Maintenance of EPABX System

Custom Bid for Services - ANNUAL MAINTENANCE OF EPABX SYSTEM

Service
Qty:NaN

Tender Timeline

Tender Issue
May 26, 2025 at 3:37 PM

Tender Description

Tender Title: Annual Maintenance of EPABX System

Reference Number: 4373ccfb

Issuing Authority

This tender is issued by the Department of Military Affairs under the Ministry of Defence.

Scope of Work and Objectives

The primary objective of this tender is to solicit bids for the annual maintenance of the EPABX system. The selected contractor will be responsible for the ongoing maintenance, repair, and servicing of the EPABX system to ensure its seamless operation and functionality within the designated facilities. This scope will include preventive maintenance, troubleshooting, and immediate response to any operational issues that may arise.

General Information

Item Category
Custom Bid for Services - ANNUAL MAINTENANCE OF EPABX SYSTEM
Ministry Name
Organisation Name
State

Financial Information

Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

7 Documents
GeM-Bidding-7888848.pdfMain Document
Payment Terms & ConditionPAYMENT PAYMENT
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER
Scope Of Work DocumentSCOPE_OF_WORK SOW
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered entity with the relevant authorities and possessing past experience in maintaining EPABX systems or similar telecommunications equipment. Bidders must also demonstrate the capability to provide maintenance services for the entire duration of the contract.

Bidders must provide evidence of technical proficiency in servicing EPABX systems. This may include certifications that demonstrate knowledge of telecommunications technologies and successful completion of relevant training programs. Access to genuine spare parts and qualified technicians is also essential for compliance.

To register, bidders must complete the online submission process through the designated procurement portal. This involves filling out required forms, providing necessary documentation, and adhering to specified guidelines laid out by the issuing authority.

All required documents must be submitted in PDF format, including a signed declaration of non-collusion, technical proposal, financial breakdown, and any additional documentation outlined in the tender notice. It is crucial to ensure all documents are complete and accurately reflect the capabilities of the bidding entity.

The tender includes special provisions aimed at encouraging participation from Micro, Small, and Medium Enterprises (MSEs) and startups. This may include financial incentives, support during the bidding process, and the possibility of reserved bid opportunities to enhance market access for these enterprises, aligning with broader government initiatives.

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