Tender Description
Tender Title: Interactive Voice Responsive System (IVRS)
Reference Number: 181aafffd
The Department of Military Affairs under the Ministry of Defence is inviting bids for the procurement of an Interactive Voice Responsive System (IVRS). This tender seeks to establish a robust, user-friendly IVRS solution that can enhance communication strategies within the organization's operational frameworks.
Scope of Work and Objectives
The primary objective of this tender is to develop, implement, and maintain a high-quality IVRS solution that can facilitate seamless communication between various departments and stakeholders. The IVRS should effectively manage high call volumes, provide essential information, and offer voice-based interactions for enhanced user experience. The system should be scalable, ensuring adaptability to the growing information demands of the organization.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Past Performance
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in the telecommunications or software development sector. Bidders must demonstrate previous experience in successfully deploying similar IVRS solutions. Furthermore, compliance with all local and national regulations pertinent to telecommunications is mandatory to ensure that bids are considered valid.
Bidders are expected to conform to specific technical specifications for the IVRS system. These specifications encompass support for multiple languages to cater to diverse user demographics, intuitive design for ease of use, as well as features such as call routing, message recording, and analytics for performance monitoring. Additionally, compatibility with existing telecommunications infrastructure is essential.
The Earnest Money Deposit (EMD) details will be outlined in the tender documents. Bidders will be required to submit an EMD along with their proposals to signify their commitment to the bidding process. This deposit serves as a financial guarantee and will be refunded post-evaluation under specified conditions.
All submissions must be made electronically. Bidders are expected to follow the submission processes outlined in the tender documentation closely. Submissions should include completed bid forms, as well as accompanying documentation, in the prescribed format to facilitate the evaluation process.
Yes, there are specific benefits for Micro, Small, and Medium Enterprises (MSEs) and provisions aimed at supporting startups in the bidding process. These may include eased eligibility criteria, evaluation preferences, and possible concessions in certain requirements, thus fostering inclusivity and encouraging diverse participation in government tenders.
This structured approach to the tender description and FAQs aims to inform potential bidders and aid in guiding their submission processes efficiently.
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