Repair and Overhauling Service for Computer Printers

Repair and Overhauling Service - Computer Printers; CANON SAMSUNG EPSON; Yes; Buyer Premises, Servi

Service
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Tender Timeline

Tender Issue
June 17, 2025 at 10:31 AM

Tender Description

Overview

Tender Title: Repair and Overhauling Service for Computer Printers
Tender Reference Number: 8be168c8
Issuing Authority: Ministry of Defence, Department of Military Affairs

This tender invites bids for the Repair and Overhauling Service of various brands of computer printers, specifically CANON, SAMSUNG, and EPSON. The primary objective is to ensure the efficient repair, maintenance, and overhauling of printer units, which will be conducted both at the buyer's premises and at the service provider's location.

Scope of Work and Objectives

The successful bidder will be responsible for:

  • Conducting routine maintenance and repair services for a total of 16 printers.
  • Providing timely and effective solutions to ensure minimal downtime of the printing equipment.
  • Handling services that comply with industry standards and organizational requirements.

General Information

Item Category
Repair and Overhauling Service - Computer Printers; CANON SAMSUNG EPSON; Yes; Buyer Premises, Service Provider Premises
Ministry Name
Organisation Name

Financial Information

Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

5 Documents
GeM-Bidding-7971462.pdfMain Document
Other DocumentsOTHER
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS
Scope Of Work DocumentSCOPE_OF_WORK SOW
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

The eligibility requirements include being a registered entity specializing in printer maintenance services with documented experience in servicing CANON, SAMSUNG, and EPSON printers. Bidders must also demonstrate previous contracts or engagements with similar government or military organizations to qualify for consideration.

Bidders must emphasize their technical capabilities by providing qualified personnel with experience in repairing the specified printer brands. Access to essential repair tools and an inventory of common printer components is also crucial for fulfilling bid expectations and ensuring quality service delivery.

All submissions must include a completed bid form, proof of eligibility with relevant certificates, and an EMD as a financial commitment. Furthermore, bidders should provide financial documents outlining how they plan to meet the contract’s financial requirements effectively. For easier processing, it is essential that all documents are accurately completed and submitted in the specified format.

The evaluation process for bids will assess the compliance with eligibility criteria, technical specifications, and the overall competitiveness of the pricing model. The bidders’ previous performance in similar contracts may also play a significant role in the selection process to ensure the best service provider is chosen.

MSEs may receive special consideration during the evaluation, which can enhance their opportunity to participate effectively in the tender process. These benefits can include relaxed eligibility criteria or considerations favoring local content compliance, thus supporting the Make in India initiative while promoting local service providers.

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