Tender Title: Annual Maintenance Service for Data Center Assets

Tender Reference Number: GEM/2025/B/6116918

Issuing Authority

The tender is issued by the Department of Telecommunications (DOT) under the Ministry of Communications. This department is responsible for ensuring the efficient management and maintenance of telecommunications infrastructure and services across the country.

Scope of Work and Objectives

The primary objective of this tender is to secure an Annual Maintenance Service for Data Center Assets, specifically for HP make servers. The maintenance services should ensure the reliability, functionality, and performance of the data center assets, facilitating uninterrupted operations while adhering to the highest standards of service quality. The successful bidder will be expected to provide both routine and emergency maintenance services.

Eligibility Criteria

To qualify for this tender, bidders must be registered entities with necessary accreditations to operate in the field of data center maintenance and management. Bidders must possess relevant experiences handling OEM authorized services, particularly for HP servers.

Technical Requirements

The technical requirements for participating in this tender include:

• Proven experience in the maintenance of HP servers, with valid authorization from respective OEMs.
• Capability to provide both preventive and corrective maintenance services.
• Adequate technical support mechanisms and personnel skilled in dealing with data center assets.

Financial Requirements

Bidders must demonstrate financial stability and must be able to provide:

• Detailed breakdown of proposed pricing, including all costs associated with the maintenance service
• Evidence of previous contracts, if necessary, indicating the bidder's capacity to sustain financial implications related to service delivery.

Document Submission Details

All necessary documents must be submitted electronically via the designated platform. Bidders are required to upload:

• Proof of eligibility
• Technical specifications
• Financial proposals in the accepted format as specified by the department

Special Provisions

Micro, Small, and Medium Enterprises (MSEs) and startups may benefit from specific provisions within this tender, aimed at fostering participation from smaller entities. These provisions encourage competition and enhance broader participation in public procurement.

Evaluation Process

The evaluation of submissions will be conducted based on compliance with eligibility criteria, technical capability, and financial viability. Price evaluation will also play a critical role in selecting the most competitive bid.

Delivery Locations

Services will be rendered at designated data center sites as specified by the Department of Telecommunications. The specific sites will be determined during the contract award phase.

Contact Information

For more information regarding this tender, potential bidders are encouraged to utilize the official communication channels provided via the tender platform. For accurate assistance, referring to the official website or announcements from the Department of Telecommunications is recommended.