The GEM/2025/B/6154077 tender, issued by COAL INDIA LIMITED under the Ministry of Coal, is seeking proposals for the Annual Maintenance Service of Data Center Assets. This comprehensive tender is aimed at identifying qualified vendors to deliver effective and efficient operation and maintenance services for various data center assets.

Scope of Work and Objectives

The primary objective of this tender is to ensure the seamless operation and maintenance of data center assets, which includes hardware and software systems that support critical data operations. Vendors are expected to enable uninterrupted service delivery, enhance system performance, and ensure compliance with all operational standards. The scope encompasses both preventive and corrective maintenance, troubleshooting, and repairs of involved data center assets.

Eligibility Criteria

Vendors interested in submitting bids must meet specific eligibility criteria which typically involve being a registered entity, having adequate financial capacity, and demonstrating relevant experience in managing data center operations. Furthermore, the vendor must hold the status of an OEM Authorized Service Provider to be considered eligible for this tender.

Technical Requirements

Proposals should comply with detailed technical specifications pertaining to data center maintenance standards. This includes maintaining levels of uptime, implementing security measures, and adhering to the latest industry best practices. Qualified bidders must showcase their capacity to handle existing systems and infrastructure specifics as defined in the tender documentation.

Financial Requirements

Vendors must present detailed financial proposals, demonstrating the viability and sustainability of their offerings while adhering to the stipulated budgetary considerations. It is critical that all financial submissions are transparent, reflecting accurate costing for services rendered, including any anticipated additional expenses related to maintenance and operation of data center assets.

Document Submission Details

To participate in this tender, vendors must prepare a comprehensive proposal adhering to the submission guidelines outlined in the tender document. This includes submission of technical details, financial bids, and relevant certifications in specified formats. All documents must be submitted within the established timeline, which will be detailed in the accompanying instructions.

Special Provisions

This tender may contain special provisions aimed at supporting Micro, Small, and Medium Enterprises (MSEs), as well as startups. Such provisions typically facilitate reduced entry barriers and special evaluation criteria advantageous to small enterprises.

Evaluation Process

The evaluation process will be systematic and rigorous. Submissions will be assessed based on the declared criteria involving technical proficiency, past experiences, and the financial offer presented. A thorough review will ensure that selected vendors are capable of fulfilling the objectives of this maintenance contract.

Delivery Locations

Services will primarily be rendered at various data center locations as designated by COAL INDIA LIMITED. Specific locations will be discussed with prospective vendors during the negotiation phase following selection.

Contact Information

For further inquiries and clarifications regarding the tender, interested parties may reach out through the contact information provided in the tender documentation. Clear communication is encouraged to ensure the preparation of well-informed and compliant bids.

In summary, the GEM/2025/B/6154077 tender represents a significant opportunity for capable service providers to contribute to the operational integrity of critical data center operations within COAL INDIA LIMITED.