Department of Revenue Tender by Central Board Of Excise And Customs (cbec) (GEM/2025/B/6164309)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp
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Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals
Reference Number: GEM/2025/B/6164309
Issuing Authority
The Annual Maintenance Service tender is being issued by the Department of Revenue, operating under the Ministry of Finance. This tender aims to enhance the operational efficiency of IT infrastructure by ensuring regular maintenance, support, and repair of all desktop computers, laptops, and their peripherals.
Scope of Work and Objectives
The primary objective of this tender is to provide professional maintenance services for desktop PCs, laptops, and associated peripherals, specifically for HP devices. The selected service provider will be responsible for:
- Routine maintenance checks and diagnostics
- Software updates and troubleshooting
- Replacement and repair of faulty components
- Timely response to service requests
- Handling of emergency repairs to minimize downtime
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility criteria:
- Must be a registered entity with relevant industry experience.
- Must possess necessary licenses and certifications relevant to IT maintenance services.
- Must demonstrate prior successful execution of similar contracts.
- Micro, Small, and Medium Enterprises (MSEs) and Startups are encouraged to apply and will be given due consideration in the evaluation process, aligning with governmental support for these businesses.
Technical Requirements
Bidders are required to comply with the following technical specifications:
- Capability to service HP branded desktops and laptops.
- Availability of qualified technicians certified in HP maintenance.
- Adequate tools, software, and equipment for effective servicing and repairs.
- Assurance of quality standards and compliance with the latest IT maintenance frameworks.
Financial Requirements
Bidders should provide:
- A detailed financial proposal outlining the fee structure for the maintenance services.
- Evidence of financial stability and ability to sustain operations throughout the contract period.
- Submission of an Earnest Money Deposit (EMD) as specified in the tender documents to demonstrate commitment to the bid.
Document Submission Details
Interested parties must submit the necessary documentation including, but not limited to:
- Company profile and experience.
- Copies of relevant certificates and licenses.
- Financial proposal in a sealed envelope addressing the Department of Revenue.
- All submissions must adhere to the specified formats outlined in the tender documents.
Special Provisions
The tender supports Micro, Small, and Medium Enterprises (MSEs) and provides certain benefits for startups that meet the stipulated criteria. Compliance with ‘Make in India’ policies and local content directives will be considered favorably during the evaluation process.
Evaluation Process
Submissions will be evaluated based on:
- Compliance with eligibility and technical requirements.
- Financial proposals, ensuring transparent pricing and value for money.
- Past performance and references from previous clients.
Delivery Locations
The maintenance services will be delivered at designated government locations where the PCs and laptops are deployed. Bidders must clearly identify their service reach and capacity for timely response to support requests.
Contact Information
For more information regarding the tender, it is recommended to refer to official channels as provided in the tender document. Any queries can be directed to the Department of Revenue.
Careful adherence to the instructions and specifications in this tender will ensure a smoother bidding process and strengthen the case for your service offering.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant industry experience, possessing necessary licenses and certifications, and demonstrating prior successful execution of similar contracts. Micro, Small, and Medium Enterprises (MSEs) and Startups that meet these criteria are encouraged to apply and will receive special consideration during the evaluation process.
Bidders must furnish all necessary certificates reflecting their qualifications and experience in providing IT maintenance services. Key documents include business registration certificates, valid licenses for IT service provision, and any certifications specific to servicing HP products.
The registration process involves submitting a bid that includes a company profile, experience records, required licenses, and a financial proposal. All documents must be completed in the specified format and submitted to the Department of Revenue. Detailed instructions on the registration process can be found in the tender document.
Payment terms are typically outlined in the tender documentation. Generally, terms may include milestones tied to specific deliverables and acceptable documentation. Bidders are advised to present comprehensive financial proposals that align with the expected payment structure while ensuring transparency.
Yes, the tender has provisions in favor of Micro, Small, and Medium Enterprises (MSEs), allowing for easier participation and evaluation considerations. These include potential relaxations in eligibility requirements and support for startups. Compliance with the ‘Make in India’ policy will further enhance the prospects for MSEs in this tender.
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