Tender Title: Internet Messaging Service - WHATSAPP; Business Initiated

Tender Reference Number: GEM/2025/B/6085598
Issuing Authority: Education Department Gujarat

The Education Department of Gujarat is seeking bids for the provision of an Internet Messaging Service - WHATSAPP; Business Initiated. This initiative aims to enhance communication channels through innovative messaging solutions, ensuring effective outreach and engagement with stakeholders across the educational sector. The selected service provider will deliver a robust messaging service, enabling streamlined interactions between the department and its users.

Scope of Work and Objectives

This tender encompasses the delivery of an advanced Internet messaging platform that utilizes WhatsApp for business communication. The primary objectives include:

• Facilitating direct communication between educators, students, and parents.
• Providing timely updates and notifications regarding educational programs.
• Enhancing engagement through interactive messaging capabilities.
• Supporting multimedia content sharing to enhance the communication experience.

Eligibility Criteria

Bidders must meet the following eligibility requirements:

• Registration as a legal entity in accordance with Indian laws.
• Proven experience in providing similar messaging services to educational institutions or government departments.
• Compliance with applicable quality standards and certifications.
• Capacity to handle the operational requirements of a business messaging platform.

Technical Requirements

Proposals should outline the technical specifics of the service, which may include:

• Integration capabilities with existing systems.
• Security features to protect user data and ensure privacy.
• Support for a multi-user environment.
• Backup and recovery provisions.

Financial Requirements

Bidders must provide a comprehensive financial proposal that details:

• Costs associated with service provision, including installation and maintenance.
• Payment terms, including any upfront payments or ongoing fees.
• Breakdown of costs for any optional features or services.

Document Submission Details

All proposals must be submitted electronically via the designated platform. The submissions should include:

• Technical proposal detailing the service offering.
• Financial proposal outlining costs and payment terms.
• Supporting documents that attest to the eligibility criteria.

Special Provisions

• This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups by allowing preferential evaluation.
• Compliance with 'Make in India' policies is encouraged, promoting local content and procurement.

Evaluation Process

The evaluation will consist of multiple phases:

• Preliminary scrutiny of eligibility and technical compliance.
• Technical evaluation based on the documented capabilities of the bid submitted.
• Financial evaluation of qualified bidders, considering total cost and value offered.

Delivery Locations

The messaging service should be operational within specified educational institutions across Gujarat as outlined by the Education Department.

Contact Information

For further clarifications or inquiries regarding the tender, please ensure to check the official website of the Education Department Gujarat, where detailed information may be shared.