Department of Defence Tender by Controller General Of Defence Accounts (GEM/2025/B/6170761)
Annual Maintenance Service - Desktops, Laptops and Peripherals - IBM Blade Server; IBM,Annual Main
Tender Timeline
Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Tender Reference Number: GEM/2025/B/6170761
Issuing Authority: Department of Defence
Parent Department: Ministry of Defence
Scope of Work and Objectives
The Annual Maintenance Service tender aims to secure comprehensive support for a range of computer systems, including desktops, laptops, and associated peripherals. This service will be particularly for IBM Blade Servers, HP Servers, Dell Servers, and other branded desktop PCs, aligning efforts to ensure operational continuity across various technological infrastructures. The objective is to enhance the performance, reduce downtime, and extend the lifespan of these critical technologies used within the Department of Defence.
Eligibility Criteria
To be eligible for this tender, bidders must meet specific requirements that ensure the robustness and capability needed to undertake the contract. Eligible entities must be a registered business in the relevant service area, possess the necessary technical and financial qualifications, and demonstrate prior experience in providing similar services.
Technical Requirements
Bidders must demonstrate provision for a comprehensive suite of technical support, which includes:
- Regular preventative maintenance schedules.
- Quick-response and troubleshooting services.
- Updates and upgrades to software and hardware as needed. The technical specifications should meet compatibility with existing systems such as Windows, Linux, Ubuntu, and database management tools like MySQL and Postgres.
Financial Requirements
All bidders must provide proof of financial stability, which may include audited financial statements from recent fiscal years. Furthermore, bidders are required to submit a performance security deposit to guarantee the fulfilment of the tender obligations.
Document Submission Details
Proposals should be submitted in accordance with the specified formats provided in the tender documentation. Detailed guidelines concerning required documents including proposal forms, pricing formats, and certifications will be essential for compliance.
Special Provisions
This tender may offer benefits for Micro, Small and Medium Enterprises (MSEs) and start-ups to enhance participation. Such frameworks enable favorable terms that can assist smaller firms in enhancing their capacity and capability to secure government contracts.
Evaluation Process
The evaluation process will encompass a thorough review of technical bids followed by financial evaluations. Bids will be assessed based on predefined criteria which include but are not limited to technical competence, prior experience, financial health, and compliance with all regulations.
Delivery Locations
Service delivery is expected to be carried out primarily across various facilities operated by the Department of Defence. The exact delivery locations may vary and should be detailed by the bidders in their submissions.
Contact Information
For any inquiries regarding this tender, prospective bidders are encouraged to maintain communication through official channels outlined in the tender documents. Specific contact details must be referenced to ensure proper handling of queries.
By focusing on securing quality maintenance service, the Department of Defence commits to sustaining operational readiness and service delivery, marking a proactive step towards optimizing its technological assets and ensuring seamless operations.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements entail that bidders must be registered entities capable of delivering maintenance services for IT infrastructures. Companies should provide evidence of prior experience in similar projects and must demonstrate financial stability to handle the tender’s demands efficiently. Additionally, compliance with technical competence standards is essential for eligibility.
Bidders must submit a variety of required certificates that may include business registration documents, tax compliance certificates, and quality certifications demonstrating adherence to industry standards. Other relevant compliance documents illustrating technical skills and previous project engagements will also be essential.
The registration process involves filing necessary documentation as stipulated in the tender announcement. Companies must ensure they meet all eligibility criteria and submit the required forms correctly to be considered. Providing a comprehensive profile on technical capabilities will further exemplify their qualifications.
Bidders are mandated to submit an Earnest Money Deposit (EMD) as part of their proposal to ensure commitment to the tender process. Following the contract award, a performance security will also be required to safeguard the interests of the Department of Defence during the project execution phase.
The evaluation and selection process will focus on several factors including technical qualifications, financial health, and cost-effectiveness. Price evaluation considerations will be paramount, as will the overall compliance with submission requirements. Bidders may also be assessed based on their understanding of the needs of the Department of Defence and their capability to deliver high-quality maintenance services.
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