Finance Department Gujarat Tender by Under Secretary Estt (GEM/2025/B/6070431)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser ,
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Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer
Tender Reference Number: GEM/2025/B/6070431
Issuing Authority/Department: Finance Department, Gujarat
Scope of Work and Objectives
The purpose of this tender is to secure Annual Maintenance Services for desktops, laptops, and various printing devices including monochrome and multifunctional printers. The Finance Department of Gujarat is seeking qualified contractors to provide comprehensive maintenance support for a total of 118 units. The successful contractor will be expected to ensure that all devices are operating optimally, thus enhancing productivity and minimizing downtime.
This tender covers a breadth of services including preventive maintenance, troubleshooting, repair, and the timely replacement of parts as required. The objective is to establish a reliable partnership that prioritizes efficient service delivery in accordance with best practices and industry standards.
Eligibility Criteria
Bidding entities must meet the following eligibility requirements:
- Be a registered and legally recognized entity.
- Possess proven experience in providing maintenance services for IT equipment.
- Maintain all necessary certifications and licenses relevant to the service provision.
Technical Requirements
Proposers must demonstrate their capability to handle the following devices:
- Monochrome Laser Printers (single cartridge)
- Multifunction Laser Printers (mid-range)
Each bidder should provide technical specifications of their service models, and ensure alignment with current industry standards.
Financial Requirements
Bidders are required to submit a competitive financial proposal, including a detailed breakdown of costs related to labor, parts, and potential additional expenses. The proposal should also outline payment terms and conditions.
Document Submission Details
Interested parties must submit their proposals electronically through the designated submission portal. Each proposal must include:
- Company profile and credentials
- Detailed service offerings
- Financial proposal
- Compliance certificates
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders fitting these categories may be subject to additional considerations during the evaluation process.
Evaluation Process
The evaluation will prioritize technical capabilities, service history, and financial proposals. All submissions will undergo a thorough assessment to ensure compliance with technical specifications and financial viability. The evaluation committee will notify bidders regarding their results post-evaluation.
Delivery Locations
The maintenance services shall be required at various locations across Gujarat where the equipment is currently deployed.
Contact Information
For additional queries related to the tender, bidders are encouraged to contact the issuing authority through official communication channels. However, no specific contact details are provided here as they would be made available upon registration.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having appropriate certifications for IT maintenance services, and demonstrating prior experience in managing similar maintenance contracts. Bidders must ensure compliance with the necessary legal and operational standards.
Bidders must maintain overall compliance with current IT service industry standards. Technical specifications include maintaining and servicing monochrome laser printers and multifunction laser printers. Bidders should outline their capabilities in handling specific makes and models, as well as provide evidence of meeting quality standards applicable in the field.
Bidder proposals must outline the performance security details, typically in the form of a bank guarantee or an earnest money deposit (EMD) to be submitted alongside the financial proposal. This ensures that the successful bidder is committed to fulfilling all contract requirements as per the tender specifications.
The payment terms will be specified in the financial proposal and discussed upon contract award. Bidders should provide an outline of their pricing model—be it per service, monthly, or quarterly—to ensure transparency and mutual benefit in the partnership.
Yes, the tender has provisions that favor Micro, Small, and Medium Enterprises (MSEs). Bidders from this category may receive preferential consideration during the evaluation process, which aligns with government initiatives aimed at promoting local businesses and startups within the state.
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