Forests and Environment Department Gujarat Tenders (GEM/2025/B/6193351)
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp,Annual Maintena
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Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Tender Reference Number: GEM/2025/B/6193351
Issuing Authority: Forests and Environment Department, Gujarat
Scope of Work and Objectives
The objective of this tender is to solicit bids for the provision of annual maintenance services for various Desktops, Laptops, and Peripherals, including different models from brands like HP, Dell, Lenovo, Acer, and Samsung. The services should encompass all necessary maintenance tasks to ensure optimal functionality and performance of the equipment, which includes comprehensive support for both hardware and software issues.
Eligibility Criteria
Bidders must fulfill specific eligibility requirements, which include being a registered entity compliant with local laws. This includes providing necessary documentation that verifies the legal existence of the firm, along with a minimum experience in delivering maintenance services for IT equipment. Preference may be given to Micro, Small, and Medium Enterprises (MSEs) and startups, aligning with public procurement policies.
Technical Requirements
The successful bidder must demonstrate the capability to provide maintenance services for:
- All-In-One PCs
- Desktop PCs from brands such as HP, Dell, Lenovo, and Acer
- Laptops from brands like HP and Dell
- Printers (Monochrome and Color) from Samsung
Bidders should also possess relevant certifications and experience in handling equipment from the mentioned brands.
Financial Requirements
Bidders must submit a Financial Bid that reflects their pricing for the annual maintenance services to be rendered. Competitive pricing will be crucial in the evaluation of bids. Earnest Money Deposit (EMD) details will also be specified in the bid submission guidelines, alongside the performance security requirements to be adhered to upon contract award.
Document Submission Details
All required documents, including technical and financial proposals, must be submitted by the specified deadline. Bidders should ensure that their submissions comply with the specified formats and include all necessary certificates and compliance credentials.
Special Provisions
To encourage participation from Micro, Small and Medium Enterprises (MSEs) and startups, special provisions may be made for lower thresholds regarding financial bids or additional evaluation points during the selection process. Also, the tender adheres to 'Make in India' policies, encouraging local procurement.
Evaluation Process
The evaluation process will involve a comprehensive assessment of both the technical and financial proposals submitted by bidders. Price evaluation considerations will include the overall cost-effectiveness of the offer, including maintenance capabilities and added value services.
Delivery Locations
Services are expected to be delivered across various locations as designated by the Forests and Environment Department, Gujarat. Specific locations will be communicated during the initiation of the contract.
Contact Information
For queries regarding this tender, interested bidders can reach out to the Forests and Environment Department, Gujarat. While detailed contact information is not available, referrals and points of contact will be provided in the terms and conditions of the tender.
Conclusion
This tender presents an opportunity for qualified vendors to provide essential maintenance services critical for the operational efficiency of the governmental IT infrastructure. All interested parties are encouraged to thoroughly review the tender documents to ensure compliance with submission and eligibility requirements.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, compliance with local government regulations, and relevant experience in providing maintenance services for Desktops, Laptops, and Peripherals. Interested bidders must submit documented proof of their legal existence and past project experience. MSEs and startups may also benefit from relaxed eligibility criteria to promote inclusivity.
Bidders are required to demonstrate technical competence in servicing various equipment types, including All-In-One PCs, desktop systems from HP, Dell, Lenovo, and Acer, laptops from HP and Dell, and printers from Samsung. It’s crucial to possess certifications that ensure adherence to quality standards and compliance with manufacturer guidelines.
The Earnest Money Deposit (EMD) is stipulated in the tender documents and is required to secure the bid submission. Bidders should submit the EMD alongside their technical proposal, as failure to do so may disqualify their bid. The performance security requirements after the contract awarding will also be detailed in the bid documents.
The evaluation and selection process will involve an assessment of the technical and financial proposals submitted. Criteria include pricing, overall service capability, past performance, and compliance with the technical requirements. Bidders with competitive pricing and proven service history will be prioritized in the evaluation matrix.
Yes, the tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) aiming to boost participation from smaller vendors. Benefits may include consideration advantages during evaluation, potential financial thresholds, and compliance with local procurement rules, thereby aligning with the ‘Make in India’ initiative.
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