Government Tender for Operation & Management of Urban Homeless Shelter in Surat

This government tender invites qualified agencies to participate in the operation and management of a Shelter for Urban Homeless (SUH) under the Deendayal Antyodaya Yojana-National Urban Livelihood Mission (DAY-NULM) in Surat. The project aims to provide safe, hygienic, and accessible shelter facilities for urban homeless populations in the Katargam Zone, with a capacity of 392 beds. The tender is issued by the Surat Municipal Corporation, a key government body in Gujarat, focusing on urban development and social welfare. Key details include the tender deadline of June 12, 2025, and a bid validity period of 180 days. The project offers an excellent opportunity for service providers specializing in urban social services, shelter management, and community welfare programs to contribute to urban development initiatives. Bidders must meet eligibility criteria, submit required documents, and adhere to specified technical and financial conditions to qualify for this project.

The selected agency will be responsible for the comprehensive operation and management of the Shelter for Urban Homeless (SUH) located beside Sivay Complex, Singanpor, Bharimata Road, T.P. No. 25, F.P. No. 107 in Katargam Zone, Surat. The scope includes:

• Provision of shelter services to homeless individuals, ensuring safety, hygiene, and basic amenities.
• Management of daily operations, including staff deployment, maintenance, and security.
• Coordination with municipal authorities for compliance and reporting.
• Implementation of social welfare programs aligned with DAY-NULM guidelines.
• Monitoring and evaluation of shelter services for quality assurance.

The project timeline and detailed operational guidelines are outlined in the tender document. The agency must ensure adherence to all safety, health, and sanitation standards, and provide regular reports to the Surat Municipal Corporation.

Key deliverables include:

• 24/7 shelter management
• Staff recruitment and training
• Maintenance of facilities
• Record keeping and reporting
• Community engagement activities

The process involves:

1. Submission of technical and financial bids.
2. Evaluation and shortlisting based on eligibility criteria.
3. Contract award and commencement of services.

Specifications:

Parameter	Details
Capacity	392 beds
Location	Beside Sivay Complex, Singanpor
Project Duration	As per tender document
Budget	As specified in the tender

The agency must ensure compliance with all contractual and legal obligations as specified in the tender documents.

• ✓ Must have valid registration and licenses for shelter management or social services.
• ✓ Proven experience in operating urban shelters or similar social welfare projects.
• ✓ Financial stability with minimum turnover of ₹XX lakh in the last three years.
• ✓ Submission of scan copies of Tender Fee, EMD, and all required documents as per tender conditions.
• ✓ Must possess valid digital certificates for electronic bidding.

Qualification Criteria	Details
Minimum Experience	3 years in shelter or social service management
Financial Turnover	Minimum ₹XX lakh in last 3 years
Certification	Valid licenses and certifications as per local regulations
Document Submission	Complete set of required documents including EMD and tender fee

**Note:** Bidders must meet all eligibility requirements to qualify for participation.

The technical specifications require agencies to provide shelter facilities compliant with safety and sanitation standards. The shelter must include adequate sleeping arrangements, sanitation facilities, security systems, and emergency response mechanisms.

Specification	Requirement
Capacity	392 beds
Location	Beside Sivay Complex, Singanpor
Facilities	Basic amenities, sanitation, security, fire safety
Maintenance	Regular upkeep and sanitation standards
Security	CCTV surveillance, security personnel

The process involves: - Conducting site inspections. - Ensuring facilities meet the specified standards. - Implementing safety protocols. - Regular reporting on maintenance and safety checks.

Agencies must submit technical proposals demonstrating their capability to meet these specifications, including detailed plans and certifications.

The estimated project budget is structured as per the tender guidelines, with detailed cost components outlined below:

Cost Component	Amount (INR)
Tender Fee	₹1062
EMD	₹21400
Operational Budget	As per detailed tender document

Payment terms include: - **Advance payment** upon contract signing. - **Milestone-based payments** aligned with project phases. - **Final settlement** after successful completion and approval.

Bidders must provide a detailed financial proposal, including breakdowns of operational costs, staffing, maintenance, and other expenses, ensuring transparency and compliance with tender stipulations.

The bidding process involves the following steps:

1. Registration and Document Download: Bidders register on the e-procurement portal and download tender documents.
2. Preparation of Bids: Prepare technical and financial bids as per guidelines.
3. Bid Submission: Submit bids electronically before the deadline.
4. Bid Opening: The Surat Municipal Corporation will open bids on the scheduled date.
5. Evaluation: Bids will be evaluated based on eligibility, technical merit, and financial competitiveness.
6. Award of Contract: Successful bidder will be notified and required to sign a formal agreement.

Important Dates	Details
Bid Submission Start	28-05-2025 14:40
Bid Submission End	12-06-2025 18:00
Tender Notice Publication	As per official notification
Contract Award	Post evaluation and approval

**Note:** Bidders must ensure timely submission and adhere to all procedural requirements.

Evaluation will be based on a combination of technical competence and financial competitiveness:

Criteria	Weightage
Technical Experience & Capability	50%
Financial Offer	30%
Past Performance & References	20%

Minimum thresholds include: - **Technical score of at least 70%.** - **Financial bid within the specified budget limits.**

Evaluation factors include:

• Quality of past projects.
• Compliance with technical specifications.
• Financial stability.
• Capacity to deliver within stipulated timelines.

The final selection will be based on the highest combined score, ensuring value for money and project suitability.

Date	Event	Details
28-05-2025	Bid Submission Start	Bid documents available for download
12-06-2025	Bid Submission End	Last date for bid submission at 18:00
12-06-2025	Document Download End	Deadline for downloading tender documents
To be announced	Evaluation & Award	Post bid submission, evaluation, and contract signing

**Important:** Bidders must submit all required documents before the closing date to avoid disqualification.

• Contact Person: (n)Procure Support Team
• Phone: +91-79-40007517, 40007514, 40007515
• Email: nprocure@ncode.in
• Address: (n)Code Solutions, GNFC Infotower, S.G. Road, Bodakdev, Ahmedabad, Gujarat, 380054

Additional Contacts	Details
Tender Enquiries	Reach out via email or phone during working hours
Support Services	Available for bidder training and clarifications

Bidders are encouraged to contact the support team for assistance with registration, document submission, and technical queries.

All prospective bidders are advised to thoroughly review the tender documents available at the official portal. Participation requires compliance with digital signature requirements and submission of all mandatory documents. A free vendor training session is organized every Saturday at (n)Code Solutions, providing guidance on online bidding procedures. Ensure timely submission to avoid disqualification. For further clarifications, contact the designated support team. This tender offers a significant opportunity to contribute to urban social welfare initiatives under government schemes, fostering community development and urban management excellence.