Tender for Operation & Management of Shelter for Urban Homeless in Surat - Government Works Opportunity

This government tender invites qualified contractors and service providers to participate in the operation and management of a Shelter for Urban Homeless (SUH) under the Deendayal Antyodaya Yojana-National Urban Livelihood Mission (DAY-NULM) in Surat Municipal Corporation. The project aims to provide safe, secure, and accessible shelter facilities for urban homeless populations in Surat, Gujarat. The tender covers a capacity of 500 beds at the Magob-Dumbhal location in East Zone-A. The contract duration is 12 months, with an estimated project cost of approximately ₹27,18,000. Interested bidders must submit their proposals through the online portal, adhering to specified eligibility and technical criteria. The tender process involves multiple stages, including preliminary and commercial evaluations, with detailed documentation and certification requirements. This opportunity is ideal for organizations specializing in social services, urban development, and shelter management, seeking to contribute to urban welfare initiatives under government schemes.

The selected contractor will be responsible for:

• Operation & Management of the Shelter for Urban Homeless (SUH) at the designated location.
• Provision of essential services including food, sanitation, security, and medical aid to shelter residents.
• Maintenance of the facility to ensure safety, hygiene, and compliance with government standards.
• Staff recruitment and training to ensure quality service delivery.

The process involves:

1. Mobilization of resources including staff, supplies, and equipment.
2. Implementation of operational protocols for resident management.
3. Regular reporting to Surat Municipal Corporation.
4. Monitoring and evaluation of service quality.

The facility must meet all technical and safety standards as per government norms, with detailed specifications outlined in the tender document. The contractor shall ensure transparency, accountability, and adherence to all contractual obligations throughout the project duration.

✓ Must have valid registration and licenses as per local government regulations.
✓ Proven experience in managing urban shelters or similar social infrastructure projects.
✓ Financial stability with minimum annual turnover of ₹50 lakh in the last three years.
✓ Submit all required documents including:

Document	Description
Tender Fee	Rs. 1770/- via online payment
EMD	Rs. 27,200/- in the form of demand draft or bank guarantee
Certification	Valid certificates as per tender conditions

✓ Must provide scanned copies of all documents for preliminary evaluation. ✓ Bidders should have a valid Digital Signature Certificate (DSC) for online submission. ✓ Compliance with all eligibility conditions specified in the tender notice and detailed documents.

The shelter must support a capacity of 500 residents, equipped with basic amenities such as sanitation, water supply, and security systems. The technical parameters include:

Parameter	Specification
Capacity	500 beds
Location	Magob-Dumbhal, East Zone-A, Surat
Construction	Modular, compliant with safety standards
Utilities	Water, electricity, sanitation
Security	CCTV surveillance, security personnel

The process involves: - Conducting site assessment. - Installing necessary infrastructure. - Ensuring compliance with building and safety codes. - Testing all systems before operational launch.

All technical requirements must align with government norms and standards, with detailed specifications available in the tender document.

The estimated project cost is approximately ₹27,18,000, with a tender fee of Rs. 1770 and an EMD of Rs. 27,200. Payment terms include:

• Bid Submission: Online via the designated portal.
• Bid Validity: 180 days from bid submission.
• Contract Value: Based on the approved bid amount.
• Payment Schedule: 30% advance upon contract signing, remaining installments linked to project milestones.

Bidders must submit a detailed financial proposal, including breakdowns for operational costs, staffing, utilities, and maintenance. All financial transactions should adhere to the terms outlined in the tender documentation.

The bidding process involves the following steps:

1. Registration: Bidders must register on the official tender portal.
2. Download Tender Document: Access the detailed requirements and specifications.
3. Submission of Documents: Upload all mandatory documents including EMD, tender fee, and certifications.
4. Bid Submission: Complete and submit the technical and financial bids online before the deadline.
5. Evaluation: The bids will be evaluated based on eligibility, technical compliance, and price.
6. Awarding: The contract will be awarded to the highest-ranked eligible bidder.

Key dates are:

Event	Date	Details
Bid Submission Start	29-05-2025 11:00	Bidders can start submitting bids
Bid Submission End	12-06-2025 18:00	Last date for bid submission
Tender Opening	12-06-2025	Public opening of bids

All steps must be completed online, and bidders are advised to follow instructions carefully.

Bids will be evaluated based on:

Criteria	Maximum Score	Weightage
Technical competence	50	50%
Past experience	30	30%
Financial proposal	20	20%

Minimum qualifying marks for technical evaluation are 70%. Factors considered include: - Experience in shelter management - Technical capability - Financial stability - Compliance with eligibility criteria

The final selection will be based on the combined score of technical and financial evaluations, ensuring transparency and fairness.

Date	Event	Details
29-05-2025	Bid Submission Start	Bidders can begin submitting online bids
12-06-2025	Bid Submission End	Deadline for bid submissions
12-06-2025	Tender Opening	Public bid opening at Surat Municipal Corporation
15-06-2025	Evaluation Completion	Expected date for bid evaluation completion
20-06-2025	Award Notification	Expected date for contract award

All deadlines are strict; late submissions will not be entertained.

For queries and assistance, contact:

Surat Municipal Corporation

• Address: UCD Department, Rayaka Circle, Near Mahalaxmi Ind., Udhana-Bamroli Road, Surat-394210
• Phone: 9724345560
• Contact Person: Asst. Muni. Commissioner
• Email: N/A

Support for online bid submission and document upload is available through (n)code solutions support team at:

• Address: GNFC Infotower, S.G. Road, Ahmedabad
• Phone: +91-79-40007517, 40007514, 40007515
• Email: nprocure@ncode.in
• Toll-Free: 73590 21663

All interested bidders are advised to review the detailed tender document available for download. Participation requires valid digital certificates for secure online submission. A free vendor training session is organized every Saturday at (n)code solutions for bidders seeking assistance. Ensure compliance with all eligibility, technical, and financial criteria to qualify for evaluation. The tender process emphasizes transparency, accountability, and adherence to government procurement norms, contributing to urban development and welfare initiatives under the DAY-NULM scheme.