Tender for Operation & Management of Shelter for Urban Homeless in Surat - Government Contract Opportunity

This government tender invites qualified service providers to operate and manage a Shelter for Urban Homeless (SUH) under the Deendayal Antyodaya Yojana-National Urban Livelihood Mission (DAY-NULM) in Surat. The project aims to provide essential shelter facilities for urban homeless populations, enhancing their living conditions and social integration. The tender is issued by Surat Municipal Corporation, targeting organizations with experience in social services, shelter management, or related fields. The shelter will have a capacity of 280 beneficiaries and is located near Subhash Garden T.P. No. 30 (Morabhagal) in the West Zone of Surat. The project duration is 12 months, with a total estimated cost of approximately ₹15,22,080. Interested bidders must submit their proposals before the deadline, along with required documents including tender fee and EMD. This opportunity is ideal for NGOs, social service organizations, and companies specializing in urban development and shelter management.

The selected service provider will be responsible for:

• Operation and management of the shelter facility for urban homeless as per government guidelines.
• Ensuring 24/7 shelter services including food, sanitation, security, and basic amenities.
• Staffing the shelter with trained personnel for care, security, and administration.
• Maintaining cleanliness and hygiene standards in compliance with health regulations.
• Monitoring and reporting on shelter occupancy, service quality, and beneficiary feedback.
• Coordination with Surat Municipal Corporation for ongoing support and compliance.

The process involves:

1. Submission of detailed proposal including operational plan.
2. Demonstration of relevant experience and capacity.
3. Evaluation based on technical and financial criteria.
4. Contract signing and commencement of services within the stipulated timeline.

Specification	Details
Capacity	280 beneficiaries
Location	Near Subhash Garden T.P. No. 30, Morabhagal, West Zone, Surat
Duration	12 months
Estimated Cost	₹15,22,080
Tender Fee	₹1062
EMD	₹15,300

The bidder must ensure compliance with all applicable laws, safety standards, and government policies during operation.

• ✓ Must have valid registration and licensing for shelter or social service operations.
• ✓ Proven experience in managing urban shelters or similar facilities.
• ✓ Demonstrated financial stability with annual turnover exceeding ₹10 lakh in the last 3 years.
• ✓ Ability to deploy trained staff and maintain hygiene standards.
• ✓ Must submit the following documents:

  Document	Description
  Scan Copy of Tender Fee	Proof of payment of ₹1062 tender fee
  Scan Copy of EMD	Earnest Money Deposit of ₹15,300
  All required documents as per tender condition	Registration certificates, experience proofs, etc.

• Note: Bidders must meet all criteria to qualify for the technical evaluation.

The shelter must be equipped with basic amenities including bedding, sanitation facilities, and security arrangements. The technical parameters include:

Parameter	Specification
Capacity	280 beneficiaries
Shelter Area	Minimum 500 sq.m. with proper ventilation
Sanitation	Adequate toilets, bathing, and laundry facilities
Security	24/7 CCTV surveillance and security personnel
Food Services	Nutritious meals for residents
Power Supply	Reliable backup power system

The process involves:

• Conducting site inspections.
• Ensuring compliance with safety and health standards.
• Installing necessary facilities.
• Regular maintenance and safety checks.

Technical compliance is mandatory for bid qualification.

The total estimated budget for this project is ₹15,22,080, which includes all operational costs, staff salaries, maintenance, and amenities. The financial breakdown is as follows:

Cost Component	Amount (₹)
Infrastructure Setup	5,00,000
Staff Salaries	7,00,000
Food & Supplies	2,00,000
Maintenance & Miscellaneous	2,22,080

Payment terms are structured as:

• 30% advance upon contract signing.
• 40% midway through the contract based on performance.
• Remaining 30% after successful completion and approval.

Bidders must submit detailed financial proposals aligned with this budget and demonstrate cost-efficiency.

Interested organizations must follow these steps:

1. Download the tender document from the official portal.
2. Submit the required documents, including tender fee and EMD, before the deadline.
3. Attend the pre-bid meeting if scheduled.
4. Submit technical and financial bids electronically via the portal.
5. Bids will be evaluated based on technical competence and financial viability.
6. Shortlisted bidders will be invited for negotiations.
7. Final award will be made after approval by the designated authority.

Timeline	Date
Tender Download Start	29-05-2025 11:00 AM
Tender Submission Deadline	12-06-2025 6:00 PM
Bid Opening	To be notified

**Bidders must ensure timely submission and compliance with all instructions.**

Bids will be evaluated based on:

Criteria	Maximum Score
Technical competence	60
Experience in shelter management	20
Cost-effectiveness	20

Minimum qualifying score for technical evaluation is 70%. The evaluation factors include: - Quality of proposed operational plan - Past performance and references - Financial proposal competitiveness

Only bidders meeting the minimum thresholds will be considered for award.

Date	Event	Details
29-05-2025	Tender Notice Published	Tender available for download
12-06-2025	Tender Submission Deadline	Last date for bid submission at 6:00 PM
13-06-2025	Bid Opening	To be conducted at Surat Municipal Corporation
14-06-2025	Evaluation & Award	Expected date for final decision
15-06-2025	Contract Signing	To commence project implementation

**Note:** All deadlines are strict; late submissions will be rejected.

For queries and support, contact:

Surat Municipal Corporation

• Address: UCD Department, Rayaka Circle, Near Mahalaxmi Ind., Udhana-Bamroli Road, Surat-394210
• Phone: 9724345560
• Contact Person: Asst. Muni. Commissioner
• Email: N/A

Support for online bid submission and document clarification is available at (n)code solutions, Ahmedabad. Contact details:

• Address: GNFC Infotower, S.G. Road, Bodakdev, Ahmedabad
• Phone: +91-79-40007517, 40007514, 40007515
• Email: nprocure@ncode.in

Bidders are encouraged to participate in free training sessions organized every Saturday at (n)code solutions to familiarize with the online bidding process. All participants must procure a valid Digital Certificate as per Indian IT laws for secure electronic submissions. The tender process emphasizes transparency, compliance, and timely submission. Detailed terms and conditions are available in the tender document, which must be reviewed thoroughly before submission.