Software Support Services 2.0 - Gujarat Cancer & Research Institute

Software Support Services 2.0 - HMIS; Application Software; Maintenance Services, Proactive Monitor

Service
Qty:NaN
EMD: ₹32,400
EST Bid: ₹10.8 Lakh

Tender Timeline

Tender Issue
June 11, 2025 at 5:02 PM

Tender Description

Tender Title: Software Support Services 2.0

Reference Number: 417a8f43
Issuing Authority/Department: Health & Family Welfare Department, Gujarat

Scope of Work and Objectives

The tender aims to procure comprehensive Software Support Services 2.0 that encompass Health Management Information Systems (HMIS) and associated Application Software. The primary objective is to ensure optimal functionality of the software through various services including Maintenance, Proactive Monitoring, Real-time Support, Dedicated Support Engineers, Helpdesk services, and Technical Improvements.

General Information

Item Category
Software Support Services 2.0 - HMIS; Application Software; Maintenance Services, Proactive Monitoring Services, Optimization Services, Reactive Services Dedicated Support Engineer; Ongoing Support, Technical Improvements, Real- time support, Helpdesk..
State

Financial Information

Estimated Bid Value
₹10,80,000.00
EMD Amount
₹32,400.00
Minimum Turnover
₹5.00 Lakh (s)
Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

4 Documents
GeM-Bidding-7954168.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Payment Terms & ConditionPAYMENT PAYMENT
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements for this tender include being a registered entity capable of providing software support services. Vendors must demonstrate prior experience in managing HMIS or similar application software, and have qualified technical personnel on their team. Compliance with all industry standards and regulations is also necessary for eligibility.

Participants must submit necessary certificates that prove their company registration, industry certifications, and proof of experience in delivering software support services, particularly in the context of HMIS. Having relevant accreditations can strengthen a vendor’s proposal significantly.

To participate, interested vendors should ensure their registration with the relevant authority in the Health & Family Welfare Department. The registration involves submitting required documentation that verifies their business legitimacy and capability to fulfill the tender terms.

The submissions should be made in widely accepted formats such as PDF for documents, DOCX for written proposals, and Excel for financial bids. It is essential to follow the specific submission guidelines indicated in the tender requirements to avoid disqualification.

The Earnest Money Deposit (EMD) is a mandatory requirement meant to secure the bid. The specific amount and payment instructions will be detailed in the tender documents. Failure to submit the EMD may result in the rejection of bids, making it critical for all vendors to be compliant with this requirement.

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