HUDCO Tender by Housing And Urban Development Corporation Ltd (GEM/2025/B/6184565)
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp,Annual Maintena
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Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Reference Number: GEM/2025/B/6184565
Issuing Authority/Department: Ministry of Housing & Urban Affairs (MoHUA)
Overview
The Annual Maintenance Service - Desktops, Laptops, and Peripherals tender is initiated by the Ministry of Housing & Urban Affairs (MoHUA) to provide comprehensive maintenance services for various computer hardware, which includes desktops, laptops, and multifunction printers. This tender aims to ensure all units are maintained in optimal working condition, enhancing productivity and minimizing downtime.
Scope of Work and Objectives
The objective of this tender is to secure professional maintenance services covering different categories of computer equipment, specifically:
- All-in-One PCs and Desktops (primarily HP)
- Multi-function and Monochrome Printers (HP and Epson)
- Power backup services (Microtek 1000VA)
The successful bidder will be responsible for routine maintenance, emergency repairs, and the prompt replacement of defective parts, ensuring that all equipment performs efficiently throughout the contract period.
Eligibility Criteria
To qualify for this tender, bidders must:
- Be a legally registered entity.
- Have demonstrated experience in providing maintenance services for IT hardware and peripherals.
- Hold relevant certifications validating their expertise in desktop and printer maintenance.
Technical Requirements
Bidders must possess the necessary technical capabilities and expertise in handling:
- All repairs and servicing of desktops, laptops, and printers.
- Replacement parts and maintenance of equipment as per manufacturer guidelines.
- Latest diagnostic tools and software for effective troubleshooting.
Financial Requirements
Bidders should ensure compliance with the following financial prerequisites:
- Submit a valid Earnest Money Deposit (EMD) as specified in the tender documents.
- Provide a bank guarantee or performance security as assurance for contractual obligations.
- Clear payment terms as laid out in the terms of agreement for service phases.
Document Submission Details
Prospective bidders must submit their proposals electronically through the designated procurement platform. All required documents should be in valid formats, which will be specified in further details. A full list of required documents will accompany the submission instructions.
Special Provisions
This tender includes special provisions for Micro, Small and Medium Enterprises (MSEs) and startups. These entities may benefit from relaxed qualification criteria and possible preferential treatment during evaluation, promoting inclusivity and support for emerging businesses.
Evaluation Process
The evaluation of submissions will be based on a systematic review of technical capability, financial viability, and past performance in similar contracts. A point system may be employed to rank proposals, ensuring that the selection process is transparent and competitive.
Delivery Locations
Services will primarily be provided at government sites managed by the Ministry of Housing & Urban Affairs, across designated locations.
Contact Information
For any inquiries regarding the tender, bidders are encouraged to reach out to the Ministry of Housing & Urban Affairs directly through official channels as provided in the procurement notice.
Prospective bidders are urged to thoroughly review the tender documentation to understand all requirements and criteria for successful submission.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a legally registered entity with the appropriate licensing. Bidders must demonstrate relevant experience in providing maintenance services for IT hardware, especially desktops and printers, and possess certifications underscoring their expertise in this field.
Bidders must provide:
- Proof of registration as a legal entity.
- Relevant technical certificates related to IT hardware maintenance.
- The Earnest Money Deposit (EMD) as specified in the tender.
- A commitment letter outlining willingness to meet the service standards required.
Interested bidders should register on the designated procurement platform where the tender is hosted. They will need to create an account, verify their identity, and submit the required documentation digitally. Clear instructions will be provided in the tender documents to guide through the process.
While specific payment terms will be detailed in the tender documentation, it typically involves milestone-based payments correlated with the delivery of services. Bidders must submit their financial proposals in accordance with these terms to ensure their payments are processed smoothly.
MSEs have certain advantages, including fewer stringent eligibility criteria, potential preferential scoring in technical evaluations, and support initiatives as part of the government’s focus on fostering small and medium businesses. Compliance with ‘Make in India’ policies may also enhance opportunities for these enterprises.
The comprehensive nature of this tender aims to ensure all aspects are adequately addressed, providing clarity and structure for potential bidders.
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